Guest User· asked about 7 months ago

How does freshdesk handle SLA management?

i’m interested in SLA management capabilities. does freshdesk offer this, and how does it work?

7 Upvotes1 answer

1 Answer

RajatSpotsaas Expert· about 7 months ago

Founder

Freshdesk includes SLA management features that let you set specific response and resolution times for tickets. This helps your support team meet customer expectations and improves efficiency in handling inquiries.

Accepted