Guest User· asked about 5 months ago
How does freshdesk handle SLA management?
i’m interested in SLA management capabilities. does freshdesk offer this, and how does it work?
7 Upvotes1 answer
1 Answer
Founder
Freshdesk includes SLA management features that allow you to set specific response and resolution times for tickets. This ensures that your support team meets customer expectations and helps improve efficiency in handling inquiries.
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