9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 11-20 out of 630
BG
Bharath G
01/13/24
"Amazing platform to chat"
What do you like best about Freshchat? The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.
AM
Aarti M
01/05/24
"Build Interactions and team engagement"
What do you like best about Freshchat? Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly
AU
Anonymous User
12/28/23
"Freshchat is easy to use."
What do you like best about Freshchat? I like being able to keep track of my conversations. What do you dislike about Freshchat?
AU
Anonymous User
12/28/23
"Freshchat is easy to use."
What do you like best about Freshchat? I like being able to keep track of my conversations. What do you dislike about Freshchat?
AU
Anonymous User
12/07/23
"Its very user friendly and gives you easy access to all of the customers information"
What do you like best about Freshchat? I love that it is very user friendly and easy to navigate through. What do you dislike about Freshchat?
PR
Pearl R
12/05/23
"Exceptional Overall Experience with Freshchat!"
What do you like best about Freshchat? The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.
PR
Pearl R
12/05/23
"Exceptional Overall Experience with Freshchat!"
What do you like best about Freshchat? The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.
AU
Anonymous User
12/04/23
"The tools and features are exceedingly incredible and it is great for business, especially!"
What do you like best about Freshchat? Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.
AU
Anonymous User
12/04/23
"The tools and features are exceedingly incredible and it is great for business, especially!"
What do you like best about Freshchat? Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.
SK
Satwik K
12/02/23
"Easy to use support handling tool"
What do you like best about Freshchat? 1. Setting up the chat flows is very easy 2. They have integrations with most of the major tools in the market
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].