FreightFriend Review: Is It The Right Shipping Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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FreightFriend offers custom pricing plan
Overview
Pricing
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Buyer feedback
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What is FreightFriend?
Introducing FreightFriend, the innovative Freight Matching Software and CRM designed to revolutionize the truckload procurement process. This cutting-edge solution harnesses the power of AI and operates on a cloud-based platform to seamlessly connect shippers and brokers with the perfect capacity for their freight requirements. With FreightFriend, users can say goodbye to the challenges of finding reliable transportation options, as the software streamlines the matching process to ensure optimal results. The all-inclusive package includes a robust CRM platform for efficient relationship management, the Capacity Guru dynamic routing guide for enhanced logistics planning, and the Freight Guru intelligent freight matching feature for precision in cargo allocation. Whether you're a shipper looking to transport goods or a broker seeking the ideal carrier, FreightFriend offers a comprehensive suite of tools to simplify and optimize the freight procurement journey. By leveraging state-of-the-art technology and advanced algorithms, FreightFriend empowers users to make data-driven decisions and secure efficient transportation solutions with confidence. Experience a new standard in freight management with FreightFriend - where seamless matching, intelligent routing, and personalized CRM capabilities converge to elevate your logistics operations to new heights. Say hello to a more efficient, productive, and successful freight procurement process with FreightFriend at the helm.
Pricing
FreightFriend offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Browser Based (Cloud)
Desktop only — no mobile app
FreightFriend Screenshots
FreightFriend was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FreightFriend
- Use cases
- Freight brokers, Large-scale shippers, Logistics and transportation companies
- Team types
- Logistics managers, Freight procurement teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose FreightFriend
Cloud-based platform enabling remote access and flexibility
AI-driven freight matching for data-driven transportation decisions
Integrated CRM system for managing carrier and broker relationships
Is FreightFriend right for you?
AI-powered freight matching and CRM for large-scale logistics optimization.
Choose FreightFriend if
- You manage complex truckload procurement requiring AI-driven capacity matching.
- Your team needs integrated CRM to streamline carrier and broker relationships.
- You operate a mid-to-large logistics company needing cloud-based flexible access.
Consider alternatives if
- Your logistics operations are simple or small-scale with limited cargo needs.
- You prefer a straightforward tool without a steep learning curve or complexity.
What buyers should know before shortlisting FreightFriend
FreightFriend is a freight matching platform that uses AI to automate truckload procurement and logistics planning. It includes dynamic routing, freight matching, and an integrated CRM.
The cloud-based interface lets users build shipment plans from historical data and carrier performance metrics. Before shortlisting, verify that FreightFriend's feature set matches your operation size.
The platform is built for mid-market and enterprise shippers and brokers managing 50+ shipments weekly. If your business handles fewer than 20 shipments per week, you may pay for unused capacity.
In a demo, ask specifically about: carrier network size in your lanes, how the matching algorithm ranks carriers (price vs. speed vs.
reliability), and whether you can override AI recommendations manually. Check integration requirements carefully.
FreightFriend connects to major TMS platforms (Fourkites, Transporeon) and accounting software (NetSuite, SAP) via API. If you use a smaller or custom TMS, integration may require custom development.
Confirm API documentation and support timelines with the vendor before committing. Pricing is typically per-shipment or monthly seat-based.
Ask whether the contract includes carrier network access fees, API call limits, or overage charges for shipments above a threshold. Request a cost model for your actual shipment volume to avoid surprise billing.
FreightFriend pros and cons
- FreightFriend pros
Cloud-based platform enabling remote access and flexibility
AI-driven freight matching for data-driven transportation decisions
Integrated CRM system for managing carrier and broker relationships
- FreightFriend cons
Complexity may be excessive for simple logistics needs
Steep learning curve to fully utilize AI and routing features
Ready to try it?
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See how it stacks up
Compare FreightFriend side-by-side with top Shipping Software alternatives.
What is the pricing of FreightFriend?
FreightFriend uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if FreightFriend fits your budget?
FreightFriend reviews and ratings
Buyer sentiment
Users appreciate FreightFriend’s advanced AI capabilities and cloud accessibility but note a learning curve and complexity for smaller or simpler operations.
What buyers like
- Cloud-based accessibility
- AI-driven decision making
- Integrated CRM functionality
Common complaints
- Complexity for simple use cases
- Learning curve for advanced features
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What are the features of FreightFriend?
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
Multi-Carrier Support in shipping software enables businesses to connect with multiple shipping carriers within a single platform, allowing…
Quotes, also commonly known as estimates, are an integral part of any software that deals with project management or client services. They s…
FreightFriend security and data handling
Key compliance certifications and security features for IT and security teams evaluating FreightFriend.
Certifications
Developer & data
Alternatives to FreightFriend
FreightFriend Support Options
Frequently Asked Questions About FreightFriend
Common questions buyers ask before choosing FreightFriend.
FreightFriend is a Shipping Software. FreightFriend offers Artificial Intelligence, Multi-Carrier Support and many more functionalities.
FreightFriend is a strong fit if: You manage complex truckload procurement requiring AI-driven capacity matching.; Your team needs integrated CRM to streamline carrier and broker relationships.. Consider alternatives if: Your logistics operations are simple or small-scale with limited cargo needs.; You prefer a straightforward tool without a steep learning curve or complexity..
Buyers commonly note the following limitations of FreightFriend: Complexity may be excessive for simple logistics needs; Steep learning curve to fully utilize AI and routing features; Primarily tailored for larger freight needs, limiting small business benefits.
Some top alternatives to FreightFriend includes EasyPost, eCourierz, Pirate Ship, Piyovi TMS and Stamps.com.
FreightFriend offers Quotation Based pricing model
The starting price is not disclosed by FreightFriend. You can visit FreightFriend pricing page to get the latest pricing.
Ready to try it?
Get started with FreightFriend
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].