FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

User Friendly and No-Nonsense

What do you like best? FixMe.IT's take on remote support is very streamlined. The simplicity on the end user side is wonderful, and they don't even have to be an admin on the computer! They have also clearly considered the technician's experience as well. Unattended access is a breeze to set up (you can't even call it 'configuring', it's so simple!). The ability to create a branded page is fantastic and I will definitely be setting that up. The reporting feature is also a welcome tool. ...

Great service and support

What do you like best? Software is very easy to use. Support is great. What do you dislike? FixMe does not work on macs. No other complaints What problems are you solving with the product? What benefits have you realized? Team viewer is expensive and is only good for a few computers, not to be used simultaneously. Fix me works much better. Would love to have a Mac alternative.

Easy To Brand and Easy To Use

What do you like best? I really like the way FixMe.IT has the provider in mind when it comes to making it your own. It has lots of branding options if you so choose. What do you dislike? Really hard to find something I don't dislike here. I guess if I had one dislike would be there's no .msi for deploying the unattended access installer - although, I believe there's a workaround for this too. Recommendations to others considering the product: If you're looking for an ...

FixMe.IT is great for helping out my customers quickly.

What do you like best? I like that it's easy to attach to a user's computer and I can move around their screen easily. I also use it as a demo tool as I let potential customers see my computer. What do you dislike? Didn't like that some screen resolutions make it difficult to navigate screens but that seems to be fixed as I haven't had any issues lately. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits ...

FixMEIT is a very simple but secure remote support alternative.

What do you like best? Simple install and simple management of all the devices. The unattended client is very thin and works every time. What do you dislike? Can only transfer one file at a time, it would be nice to be able to transfer multiple files at once. Recommendations to others considering the product: Simple but effective and at a great price. What problems are you solving with the product? What benefits have you realized? Remote computer issues. Decrease in ...

Great remote support software at a great price

What do you like best? Ease of setup and price were perfect for our organization What do you dislike? No complaints to report after 2 months of use What problems are you solving with the product? What benefits have you realized? Software installation, basic troubleshooting

Has what I need to demo and support.

What do you like best? The affordable pricing and the ability to remotely support my customers is what I love about FiMe,it. What do you dislike? Nut much to dislike using the main tools, but I think a few small add ons in the Unattended Clients dashboard would helpful. Add a column to show the last updated IP. Change the Red Offline box to a red last connected time and dat. Add the ability to copy and past. Add a box to click into for each Unattended Client, even ...

Excellent Remote Desktop Support Experience

What do you like best? The process is very simple for both user and support representative. Never had an issue during client installation. Also, the ability to perform remote reboot and resume is a godsend! What do you dislike? Nothing that I can think of.It's our favorite tool! What problems are you solving with the product? What benefits have you realized? Remote software installation, remote user support, remote training. This is our company's go-to tool for supporting ...

Great value for us

What do you like best? Simplicity and focused feature set at the price point What do you dislike? Would enjoy subgroups and a notes field for unattended clients. Sometimes when computers reboot, the unattended page will show it's back up but not the "home" tab. Unattended clients does not automatically refresh. No Mac support Recommendations to others considering the product: If you have many more computers to remote into compare to users of the programs, this ...

Solid

What do you like best? It is easy to use for my clients. They can navigate to get their code and we are up and running. What do you dislike? I don't have any issues. Never had a complaint to voice What problems are you solving with the product? What benefits have you realized? I can get in with my clients quickly and efficiently. I have been using it for several years now. My clients love it too. They know if they email me about an issue, I can log in and correct their ...