FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

Great product at a reasonable price.

What do you like best? Very robust and very affordable. The unattended client option is extremely useful. The on-demand remote control is easy for clients to initiate. What do you dislike? Mac and mobile support would be nice, but they also aren't really necessary for me. Recommendations to others considering the product: It's been a great product for many years. I can't think of a reason I would ever stop using it. What problems are you solving with the product? What ...

Good Remote Support for a Good Price

What do you like best? The basic functions that work. Easy to use. Fairly easy site to direct users to download client support file What do you dislike? Unfortunately, doesn't support mac. Can't run from cell phone. when On the road, need to pull out laptop to give support to users. Recommendations to others considering the product: It is a great solution for supporting PC users at a reasonable price. What problems are you solving with the product? What benefits have ...

Very Easy to Use and A must have.

What do you like best? I Like the fact that we can set up as many remote access computers within an account. Also lets you record sessions if you do Support Training's. What do you dislike? Just wish i could send my teams a link and they can automatically pair me with that computer to log me in. Recommendations to others considering the product: If you are looking for a software to be able to have remote access, and also set unattended access on computers at your practices ...

Very Useful

What do you like best? Just the fact that you can repair PC's without traveling on site. What do you dislike? Nothing I can think of. It does all of the things that I expected it to do. What problems are you solving with the product? What benefits have you realized? Cut service call time down to minutes

It works very well and is very reliable.

What do you like best? I like that I can see everything on the screen. It is great for fixing issues across the country and training. What do you dislike? I don't like that's its not Mac compatible. This would complete this product. Recommendations to others considering the product: I would recommend this product for people who use PC's, it's easy to use and easy for the person who needs support to get it. What problems are you solving with the product? What benefits ...

Great Remote Support Application!

What do you like best? First of all, the performance of the application was what first intrigued me about it. It's as if I am sitting in front of the remote PC and it's jam packed with great remote support features. I had tried other remote support applications but was not satisfied with their performance. There always seemed to be a slight lag in screen movements with the others. What do you dislike? I've found nothing to dislike with the application as yet. Recommendations to ...

Awesome Remote Assistance and Support Platform

What do you like best? The ease of use. I can choose to activate an unattended client for constant remote access as I or my clients need it or as a one off for potential new clients and friends who need help. What do you dislike? I can't say that as of yet I've found anything that I would particularly classify as dislike. Recommendations to others considering the product: The Software is great, simple, lightweight, no overhead. The Console is very simple, user and admin ...

Very Useful to to help our customers fix their issues quickly.

What do you like best? The ability to connect to essentially anyone securely is very nice! What do you dislike? I dislike if I have to share with other coworkers keeping me having to wait for them to be done but that is a licensing issue more than a problem with the software. What problems are you solving with the product? What benefits have you realized? We are helping fix non internet related computer problems.

Great, low-cost, powerful and feature packed Remote Support software!

What do you like best? Unattended Access: by far the most useful, flexible and fast remote access for 24X7 support. Also, Fixme.it adds and revises features over the life of the product that add value and convenience. What do you dislike? Forgets my login password every 6-8 logins. Would like clipboard (copy/paste) access to download/upload files and folders to remote PC instead of File Transfer feature. What problems are you solving with the product? What benefits have you ...

Great for on-the-fly support

What do you like best? I really like the ease of helping a user establish a connection of the phone. It is a simple process that allows me to connect quickly with little phone instruction. What do you dislike? The download on the client side can be a little slow. What problems are you solving with the product? What benefits have you realized? I use this software for clients that don't have a monitoring agent. It is great for first contact with a new user or for users I ...