Firefish Reviews in September 2026: User Ratings, Pros & Cons

Great Product and Great People

Brilliant company to work with. Approachable, friendly and helpful. Dealt primarily with Wendy, Scott and Alan who are accommodating and supportive.

Joanne Causer

Joanne Causer, very delighted she has become my new account Manager.Within minutes i felt she completely understood my challenges and wanted to help. Not only that she has given me space to be able to think about what I need to get out of our next session and she will show us how each time. Thank you.

Scott's great asset to FF!

Scott's always been supper helpfull and down to earth. Always a pleasure dealing with him.

The best CRM we have used!

We have used Firefish for over 5 years now and it’s by far the best CRM we have used. It has an excellent feature set, a wide range of useful integrations and a support team that’s second to none. Highly recommend to any recruitment business looking for a reliable and forward-thinking CRM.

Joanne is brilliant

Joanne is brilliant, she is very helpful and is a true credit to the company.

Firefish excels as a provider

Firefish excels as a provider in the recruitment technology space, is highly innovative, offering future proofed solutions and a strong commercial proposition. FIrefish combines technical excellence with a proactive, client-focused approach, ensuring their solutions remain both effective and adaptable in a fast-moving market.Firefish has a people-first culture — evident in both the design of its software and the quality of its stakeholder relationships. A trusted and agile business, ...

Fantastic on all fronts

A fantastic company with brilliant staff and an excellent product. Highly recommend.

I've been a Firefish customer for 10…

I've been a Firefish customer for 10 years. Scott Sorbie and the support team are a great bunch. Always willing to listen and help, and always remain calm under fire. There isn't any CRM system that covers all requirements; however, the Firefish team are constantly listening and trying to improve the CRM.I highly recommend giving Firefish a swim around.

Just love Wendy at the Firefish Team

Just love Wendy at the Firefish Team. We have had our CRM in place for 2 years. Initial training was exemplary and the support team are amazing. In the event we need additional help or have questions, the help is always first class. They can’t do enough for us. Sue Evans, Elite Leaders

Excellent Service

I have been working with Firefish for 4 years and have always found the team to be friendly and helpful. Scott has recently been helping us with a data cleansing project and he has been on hand throughout the project to support us. He took his time to really understand our objectives and requirements at the outset and ensure the project was successfully delivered.