Firefish Reviews in July 2026: User Ratings, Pros & Cons

Excellent CRM with amazing service

Firefish have been our CRM provider since day one. We chose them because of their reputation for service - it was exceptional on day one and has improved in each of the following six years.Rob Cross is our Account Manager now - 100% excellent!

A fantastic recruitment CRM for our team

Firefish has been a fantastic recruitment CRM for our team that we have used for serveral years. It has several features that make a positive difference to our workflow. The platform helps us stay organised, streamline our processes, and deliver a better service to both clients and candidates.A special shout-out to our account manager, Rob Cross, who consistently goes above and beyond. Rob is always quick to respond, proactive with solutions, and genuinely invested in helping us get the ...

Firefish is a fantastic recruitment CRM…

Firefish is a fantastic recruitment CRM that we’ve been using for many years. It’s easy to use, intuitive for the whole team, and works brilliantly for both our permanent and temporary recruitment. The system continues to evolve and improve, with regular updates that actually make a difference to how we work day-to-day. We’ve tried other CRMs over the years, but Firefish is definitely the best. Their customer support is responsive and helpful, and the staff are always friendly whenever we ...

Good CRM - Great Service

What really sets Firefish apart is the customer service experience.

Please with our decision to switch to FireFish

We switched from Profile to FireFish about 2 years ago, and I am very happy with the decision. FireFish’s stronger search and coding features have made it much easier to surface candidates already in our database, so a higher share of our placements now comes from existing records rather than external CV sources. I also appreciate that FireFish is investing in artificial-intelligence tools that promise even faster shortlisting and better matching.There are still improvements I would like to ...

We have been using Firefish for around 6 years - all good

We have been using Firefish for around 6 years now and the continual functionality updates and upgrades are excellent, along with the ability to suggest new functionality and integrations, and the entire Firefish user community gets to vote on it for development.Special thanks go to Scott Sorbie, who keeps us personally updated and trained on new functions in a proactive way, and the IT support team in general for their helpfulness and cracking response times. Great product great team.

Scott Sorbie Training on the Dashboard

Had a teams with Scott to look at our Dashboard. Scott was great, he gave me plenty of advice on Dashboards and also showed how to create one and use the Library

Great Service

The team are great and very helpful with any query we have. Our Account Manager is always there to advice and help if we need anything.All round great service.

Support / Customer Service

We've used Firefish for the last 5 years and they have been brilliant throughout - we wouldn't go anywhere else! The system is very user-friendly, and the continuous updates mean that they are always looking to improve the system for users. Even taking into consideration their thoughts and feedback. Above all is the level of support / customer service they offer. It's next level! You're not waiting days for a reply, and nothing is too small for them to assist with. Even on the very rare ...

Like an extension of our team!

We have been using Firefish since we first started our company and really happy with the service.Our account manager and the support team are like an extension of our own team!