9.2
Spot Score
FieldEdge Reviews in June 2026: User Ratings, Pros & Cons
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge Reviews & Ratings
Spotsaas Editor’s POV
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
FieldEdge pros and cons
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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Showing 21-30 out of 98
BM
Brianne M.
08/21/20
Austin Smith
Ever since I was introduced to Field Edge they have been AWESOME! The customer service is great and they are willing to help you literally with everything. Austin Smith has been super helpful and he goes above and beyond to help myself and my company with everything. He will not rest until our issue is resolved and we love that about him and Field Edge. The software is very easy to use and very helpful for our HVAC company. This software has helped us go completely paperless and we are just ...
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CS
C. Saunders
08/21/20
Our company recently transitioned from…
Our company recently transitioned from ESC to Field Edge with QuickBooks accounting and Austin Smith has been extremely helpful during this transition. He is easy to work with and takes the time to understand our questions and needs. He is always friendly and easy to talk to. He responds quickly to our questions and sends helpful links to recap what we go over. It has beeen a pleasure working with Austin so far.
CB
CONNIE BAUTISTA
08/21/20
True customer success management
Austin, you have been an asset with our conversion to FieldEdge. Our company has a variety of ways our employees wish to learn the software, mobile app and features. Thank you for your patience and knowledge. I really appreciate your energy, and your impeccable experience in listening for tone of communication via email or phone call. Thank you for checking-in on us, and I look forward to working together in going to the next level with Premier FieldEdge.
AN
Amber Neal
08/21/20
Austin Smith
We have been using FieldEdge for a short time now, and because of Austin being so helpful with any and all of our questions the transition process has been fairly easy so far. I am looking forward to learning how to utilize the system more in depth and I have no doubt in my mind that Austin will be helping our company every step of the way moving forward. Thank you for your great customer service.
AW
August Warren
08/21/20
Great Customer Support
We started using FieldEdge the end of April. It was a rough transition. However, the support we have received through it all has been tremendous. I love the chat option for a quick answer. Our CSM has been critical in advising us of best practices and guiding us to get as much out of the software as we can. Most of our employees are completely onboard at this time and appreciate how this tool helps them to do their job better.
MS
Michelle Sustersic
08/21/20
Austin has been nothing but…
Austin has been nothing but exceptional! Every question I have he gets the answer ! Even taking his time to make a demo and send my way to help me understand better ! 😊😊
C
Chris
08/21/20
Exemplary Customer Service
The distinguishing feature of Field Edge is the exemplary customer service, specifically of our Customer Success Manager, Lyuda Rogers. She is aware of and keeps on top of the way we use their service; she offers suggestions and training to help us get the most out of the program. Lyuda quickly responds to requests and is always kind and efficient. Also, she is vivacious and always willing to help. If I could designate her "Customer Success Manager of the Century," I would.
AM
Ashley Miller
08/19/20
The company I work for has been using…
The company I work for has been using Field Edge for almost a year now, and so far we really like it. Before Field Edge we used ESC which was not a paperless software and the transition to paperless has been so easy. Our main contact for support is Lyuda and SHE IS AWESOME! She is so friendly and personable and really explains things in a way we all understand.
E
Emmett
08/19/20
We have been using FieldEdge for just…
We have been using FieldEdge for just under a year now.It has made a world of difference in the rate at which we can invoice customers. The onboarding team was amazing and our customer success manager Lyuda Rogers has been super helpful and responsive anytime we have had an issue
DT
Digger Team
08/19/20
Great Customer Support
I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. Lyuda responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].