Fattmerchant Reviews in May 2025: User Ratings, Pros & Cons

Quickly resolved

Quickly resolved. AWESOME!

Easy to work with and quick response!

Date of experience: May 16, 2024

Unbelievable poor customer service contact

Problem running cards for my customers. Ran the card, customers phone said it was paid, stax said commerror. This happened 2 days in a row. I called Stax, got an answering service, she sent me to tech support. Waited on hold for almost an hour after the robot told me I was 1st in Q. I finally hung up. I have work to do and my time is valuable to me. I spent approx. 10 minutes online trying to find a contact. Sent an email through their complaint. The thing says sent and someone will call ...

Going the extra mile

Mariely took the time to find out details of fees that we above average rates.

Josmar fully resolved my issue quickly.

Josmar fully resolved my issue quickly.

Going the extra mile

Mariely took the time to find out details of fees that we above average rates.

Josmar fully resolved my issue quickly.

Josmar fully resolved my issue quickly.

Sad to say; Stax is no longer an honest company.

Stax used to be good, & they always answered their customer service lines with courtesy & promptness, but now it is the other way around They do not even call back & 3rd world answering companies take messages. Also, they used to be honest, but now not only they have raised their monthly charges to $99.00 & they keep charging even when you have discontinued their services. They never honor their promises. Stay away from this CC processing & find another new company. I lost $ hundreds with ...

Prompt

Prompt, professional and knowledgeable. Thank you!

Prompt

Prompt, professional and knowledgeable. Thank you!