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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

Streamline your ecommerce solutions effortlessly.

3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 431-440 out of 450

A

Anonymous

12/09/15

4.5 out of 5

Mobile Web Developer/Photographer

What do you like best? Very affective way to sell digital products What do you dislike? Help menus need work. Adding a more comprehensive explanation would aid in the setup and implementation of the FastSpring service Recommendations to others considering the product Offer a more comprehensive Help section for all area of the service. Video demos are ideal. Step by step setup and configuration will help get users up and running much quicker. What business problems are you solving with ...

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A

Anonymous

12/09/15

5 out of 5

FastSpring has consistently allowed us to manage our sales flow and product offerings easily

What do you like best? The ability to sell products that are priced as a single license as well as those which use a subscription model. The ability to support both models as well as discounting has been a great help. The ability to also target any market globally has really allowed us to be a global company without the headaches normally associated with selling in many different countries. What do you dislike? While you can customise the look and feel of the sales experience it would be ...

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A

Anonymous

12/09/15

5 out of 5

Excellent solution for electronic delivery of digital goods and EU VAT compliance

What do you like best? Once set up, FastSpring automatically takes care of everything for you: receiving the customer's payment, generating and sending the license key and invoice and declaring VAT (if required. It's a great solution if you'd rather spend your time on more productive activities. FastSpring is very friendly to small developers: no monthly fees (unless your account is abandoned and very low payment thresholds. Their customer support is excellent. What do you dislike? Two ...

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A

Anonymous

12/09/15

5 out of 5

fs review

What do you like best? the backoffice, it's very complete and easy to use What do you dislike? some little things in the frontoffice (shop What business problems are you solving with the product? What benefits have you realized? ecommerce invoicing

A

Anonymous

12/09/15

5 out of 5

Excellent product with fast and knowledgeable support staff

What do you like best? Very fast support when we have a problem. What do you dislike? Occasionally, we have an idea for a promotion that we are unable to implement with the provided coupons and cross-sell features. What business problems are you solving with the product? What benefits have you realized? Fastspring handles several of the steps in our product sales process. Fastspring does all the things we don't want to mess with ( payments, downloads, license links allowing us to focus ...

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A

Anonymous

12/09/15

5 out of 5

One of best in the category

What do you like best? I worked or still working with several payment processors, but FastSpring is my number one choice. I like user friendly control panel, customization features and how responsive support is (not that I needed it often. I have relatively complex software licensing schema (standard/pro, single user/company, new/upgrade - any combination possible and FastSpring proved more than capable supporting it, after some configuration. It is also very easy to customize look & feel ...

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A

Anonymous

12/09/15

4.5 out of 5

FastSpring is a fast and responsible partner for our business.

What do you like best? The main quality That We consider in FastSpring is its reliability which we have been perceiving in the use of services over time. Everything works perfectly as contracted, customers have a quick answer and when we need any support from the technical support we are promptly attended. What do you dislike? A point that we think requires improvement is the interface to the formatting process of the sales page, which could be more intuitive and well explained, including ...

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A

Anonymous

12/09/15

4.5 out of 5

The best payment service for small companies

What do you like best? Customer support is great, features are simple to use, you can be up and ready in no time. I also like the clean/modern design. What do you dislike? There are still some features missing that we'd like to see (eg. maybe a way to send a newsletter to our customers without using a 3rd party service Recommendations to others considering the product Well worth it! What business problems are you solving with the product? What benefits have you realized? We make pro DJ ...

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A

Anonymous

12/09/15

4.5 out of 5

GSI and Fastspring

What do you like best? Site is easy to use. Good reporting. Easy to build deals. Good customer support. What do you dislike? The search feature is a bit finicky. It requires too much specificity. What business problems are you solving with the product? What benefits have you realized? International sales w/ VAT. Ease of sales and invoicing at a reasonable price.

A

Anonymous

12/09/15

5 out of 5

Great support and great checkout page customizations.

What do you like best? The speed of customer support. I don't need it often but when I do, they are quick to reply and resolve problems faster than any service I use. What do you dislike? I wish they had an app for stat tracking. Recommendations to others considering the product Just do it, it's a great company that will help you out every step of the way from initial setup to ongoing use. What business problems are you solving with the product? What benefits have you realized? They ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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