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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 311-320 out of 450

MH

Martin H

08/19/19

5 out of 5

Greate service, reasonable fees.

What do you like best? The fees are very reasonable, availability of the webshop is good, almost no downtime, very little chargeback and fraud rate. Smooth integration in our web design. We hear almost no complaints from our customers. Relatively good and fast support if there are any issues. When customers contact us directly for help and we ask them to contact FastSpring directly (for billing issues, invoices, etc.), the FastSpring staff always helps fast and well. What do you dislike? ...

Read more

BT

Ben T

08/19/19

5 out of 5

A success to our growth

What do you like best? We have been using FastSpring for 4 years now and it has been a great success to our growth. We have never had any downtime with FastSpring and our payments have been running smooth for the entire time we've been with them. The range of payment methods offered is great as we can offer the methods and currencies that our customers are looking for, resulting in a better conversion. We are looking at exploring the subscriptions part of FastSpring next. What do you ...

Read more

MK

Mariella K

08/19/19

5 out of 5

Fastspring is the way to go!

What do you like best? Efficient, easy to work with, excellent customer support and did I mention that they take care of taxes all over the globe? If you don;t use Fastspring you are missing out. What do you dislike? There is absolutely nothing negative about Fastspring. They have a passion and respect and love for what they are offering! Recommendations to others considering the product: Fastspring is the FUTURE of e-commerce. Give them a try and you will not regret it! What ...

Read more

JK

Jim Kumley

07/11/19

1 out of 5

Big time scammers

Big time scammers! I received a call from a representative claiming that they were going to give me a refund. What really happened was they transferred money from my savings account into my checking account then claimed that they had overpaid me and wanted me to send them (via Target or Walmart the difference of what my "refund" was and what they "accidentally transferred" into my account. On top of this they implanted a virus into one of the files of my OS and I had to get my OS put back ...

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JB

Javed Bustamante

07/09/19

1 out of 5

Absolute criminals

These scammers disapproved my payment but charged me, guess how ridiculous this is. I have sent them countless of emails and they do not even send an automated email, reported the payment to my bank and guess what... these morons won the dispute.Will be taking legal action.

R

ronald

07/03/19

1 out of 5

This company supports scammers

This company supports scammers, don't ever do business with them

SA

Sardie Alvares

06/21/19

4 out of 5

I would leave here good review because…

I would leave here good review because they are one of the very very few companies which in fact can really you provide with accepting worldwide payments while you being located somewher in eastern europe for example. It's really a big plus for me.

VS

Václav Slavík

06/21/19

5 out of 5

Great ecommerce solution

We've been using FastSpring as ecommerce solution for years to sell online. Support was and is always top-notch, support for payment methods wide, handling of customer-facing support generally good and fees reasonable.

NJ

Nicole Janse van Vuuren

06/20/19

1 out of 5

Shocking shocking service from a…

Shocking shocking service from a company who has no means of being contacted other than email. Sent an email on the 17th to confirm remittance was completed. A lie and total fraud as 4 days later no funds have been received by us - we’ve emailed all the support lines/contact us pages etc and nothing has been forthcoming! I feel so scammed and so worried that this company has taken our clients money and we now have nothing to show for it. So very disappointing!

A

Anonymous

06/14/19

5 out of 5

The Best Ecommerce Partner

What do you like best? It is a great honor and an amazing experience working with FastSpring! After months of research and comparison of ecommerce platforms, we have partnered with FastSpring, because they are the Best of the Best! First of all FastSpring provides a dream support. Fast, dedicated and out-of-box. Secondly, FastSpring provides secure and state-of-art ecommerce solution, that can boost your business to the next level. What do you dislike? It would be really nice if we could ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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