Falcon.io Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Brandwatch

"Pretty good"

What do you like best? The variety of all the different Engage features What do you dislike? It can be very unresponsive at times which annoys What problems are you solving with the product? What benefits have you realized? Nothing particular i can think of

"Easy to use Social Management Platform"

What do you like best? The ability to assign comments to team members. This makes it easy to manage expectations and ensure the right things are escalated. What do you dislike? A seamless integration with Unmetric would be great, also easy-to-pull reports (similar to unmetric) would be amazing. Recommendations to others considering the product: So far, the best social media management tool. Highly recommend. What problems are you solving with the product? What benefits have you realized? We ...

"Falcon is easy to use and their support team is always super helpful."

What do you like best? User Friendly, easy to learn, online learning sessions, helpful staff What do you dislike? I wish I could select specifics for listen alerts subsciptions- ex setting it to my local time would be great. Recommendations to others considering the product: try it out! What problems are you solving with the product? What benefits have you realized? Missed media and social media inquiries, working remotely with all SM teams and seeing the schedule.

"Simple and insightful"

What do you like best? Managing workflow in it is easy, and there are so many valuable insights to look at. What do you dislike? Sometimes, tagging a Facebook page doesn't work despite several attempts at spelling out different parts of the word to make the needed profile show up. That works sometimes, but other times it doesn't work at all. Recommendations to others considering the product: It does offer analytics and scheduling like other platforms do, but it also hosts monthly webinars ...

"Simple and insightful"

What do you like best? Managing workflow in it is easy, and there are so many valuable insights to look at. What do you dislike? Sometimes, tagging a Facebook page doesn't work despite several attempts at spelling out different parts of the word to make the needed profile show up. That works sometimes, but other times it doesn't work at all. Recommendations to others considering the product: It does offer analytics and scheduling like other platforms do, but it also hosts monthly webinars ...

"Refreshing Customer Experience and Personal Attention"

What do you like best? The availability of both our representatives and the technical team to help troubleshoot any issues. The streamlined interface and forward-thinking approach to integrations. The mobile app is easy to use and up to date (most mobile apps we've experienced seem like an afterthought vs the desktop experience). What do you dislike? Metrics and reporting are a little lacking, but the other features make up for it. And we were given a clear time table for implementation of ...

"Falcon is easy to use and their support team is always super helpful."

What do you like best? User Friendly, easy to learn, online learning sessions, helpful staff What do you dislike? I wish I could select specifics for listen alerts subsciptions- ex setting it to my local time would be great. Recommendations to others considering the product: try it out! What problems are you solving with the product? What benefits have you realized? Missed media and social media inquiries, working remotely with all SM teams and seeing the schedule.

"Pretty good"

What do you like best? The variety of all the different Engage features What do you dislike? It can be very unresponsive at times which annoys What problems are you solving with the product? What benefits have you realized? Nothing particular i can think of

"Easy to use Social Management Platform"

What do you like best? The ability to assign comments to team members. This makes it easy to manage expectations and ensure the right things are escalated. What do you dislike? A seamless integration with Unmetric would be great, also easy-to-pull reports (similar to unmetric) would be amazing. Recommendations to others considering the product: So far, the best social media management tool. Highly recommend. What problems are you solving with the product? What benefits have you realized? We ...

"The Ultimate Social Manager"

What do you like best? The best feature is the publishing function! It it helpful to have an overview of what each team is posting, the ability to view a days post in summary or "in network" has been the most useful feature. Being able to copy and schedule content across multiple channels is a time saver. The photo editing to resize content per platform is great too. The customer service is impeccable, never have to wait more than 24 hours for a response. Love our rep (Anthony Margulies) ...