Falcon.io Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Brandwatch

"Solid content management without strong usp"

What do you like best? Foundation of social media planning is still working very good. What do you dislike? Reports are nearly unusable as they are missing real world relevancy. Although a lot of that has to do with the api‘s of Facebook, LinkedIn, etc. Mobile app could have a better ux/ui too What problems are you solving with the product? What benefits have you realized? Managing more than 20 different social media channels efficiently. That increased our possible social media output by +500%

"Great customer service and easy user interface"

What do you like best? I love that Falcon has online customer support always ready and available to answer my questions or troubleshoot a solution. Additionally, it's helpful that the platform has exclusive partnerships that unlock API's and give users like us access to tech before anyone else. What do you dislike? It seems like there is a lot of internal turnover. Since joining Falcon, we've had several different account reps and it's rarely communicated to us when they leave - we simply ...

"Great platform for managing multiple social media channels!"

What do you like best? I like that Falcon lets you see all of your different channels on one interface. It's easy to see what is being posted where, and what content is scheduled for each platform. It also gives a great metric analysis, so I can see what channels need to be improved. It is easy to collaborate with other coworkers on Falcon and comment/assign projects to people. What do you dislike? I dislike the fact that it is not an intuitive interface. It takes a little bit of practice ...

"I feel fully supported by Falcon"

What do you like best? I feel fully supported by Falcon and the businesses aim to ensure I feel comfortable, my software is working and I'm trained to work within the platforms. What do you dislike? The 'audience' function can be clunky and a little redundant now - can this be enhanced/reinvigorated? What problems are you solving with the product? What benefits have you realized? The speed in which we can monitor crisis comms and the ability to learn and adapt as a business, via clear stats ...

"Falcon Review"

What do you like best? It is helpful in organizing and managing posts What do you dislike? The layout, and sometimes it seems difficult to replicate posts on multiple platforms What problems are you solving with the product? What benefits have you realized? Engagement from 3rd party vendors Falcon makes responding easy.

"Easy scheduling interface; stories could be easier to publish; interesting social listening features"

What do you like best? The ease of scheduling is why we continue to use Falcon What do you dislike? Scheduling stories or posts with multiple creative assets What problems are you solving with the product? What benefits have you realized? Better collaboration across units; higher engagement from our base

"Very intuitive and usful"

What do you like best? A complete solution that helps better manage social/online community. What do you dislike? That there is no evergreen functionality. What problems are you solving with the product? What benefits have you realized? Increasing the company's reach and building and online community.

"It's got to be one of the best tools for engagement, listening and analytics"

What do you like best? Falcon makes it easy to create feeds, they have some really cool listening features What do you dislike? It's not easy to create templates which would help with frequently asked questions (faqs) Recommendations to others considering the product: It would be nice to integrate an automated bot that can automate simple sales queries. What problems are you solving with the product? What benefits have you realized? The ability to create your own custom dashboard is incredible.

"Refreshing Customer Experience and Personal Attention"

What do you like best? The availability of both our representatives and the technical team to help troubleshoot any issues. The streamlined interface and forward-thinking approach to integrations. The mobile app is easy to use and up to date (most mobile apps we've experienced seem like an afterthought vs the desktop experience). What do you dislike? Metrics and reporting are a little lacking, but the other features make up for it. And we were given a clear time table for implementation of ...

"Falcon is easy to use and their support team is always super helpful."

What do you like best? User Friendly, easy to learn, online learning sessions, helpful staff What do you dislike? I wish I could select specifics for listen alerts subsciptions- ex setting it to my local time would be great. Recommendations to others considering the product: try it out! What problems are you solving with the product? What benefits have you realized? Missed media and social media inquiries, working remotely with all SM teams and seeing the schedule.