Exterro Reviews in June 2026: User Ratings, Pros & Cons

Legal Hold Compliance

What do you like best? The compliance portal has made it much easier to track custodian compliance and interview for additional data and custodians for the legal hold. What do you dislike? The quick start guide was not very helpful. Report options are not very flexible and often have a missing column that is not available to add which would make the report much more useful. What problems are you solving with the product? What benefits have you realized? Compliance with legal holds ...

Rewarding.

What do you like best? Hearing about others experiences/best use practices. What do you dislike? Venue rooms are cold, although that is out of exterro control. What problems are you solving with the product? What benefits have you realized? Easier to track legal hold custodians with Exterro tool.

Fantastic support and great service

What do you like best? The support for this program has been amazing. We have had a few issues with the implementation that have been resolved quickly and professionally What do you dislike? Nothing at this time, our experience has been fantastic What problems are you solving with the product? What benefits have you realized? Reduction in time required and streamlining of processes

Paralegal

What do you like best? Exterro is a robust product. I like the fact that integrates with other software such as Passport and Legal Tracker. What do you dislike? Some of Exterro's functionality is clunky - interview module, etc. What problems are you solving with the product? What benefits have you realized? recently resolved IPP problem

Great product and great service

What do you like best? That Exterro integrates your legal hold, public records, and security needs in one place. What do you dislike? I have not found any downsides yet but am interested to see how Jordan Lawrence is integrated into the platform. What problems are you solving with the product? What benefits have you realized? Exterro has made our legal hold and public records requests processes repeatable and defensible. Also, having one system of record is very beneficial.

eDiscovery Analyst

What do you like best? Reviewing large amount of documents using software What do you dislike? I have had times when Exterro is slow to work and that is annoying. What problems are you solving with the product? What benefits have you realized? Finding documents (or not finding documents) to support a legal theory.

Matter Centric Toll

What do you like best? Matter centric focus to manage and monitor the life cycle of a case. What do you dislike? We are still undergoing implementation of Exterro What problems are you solving with the product? What benefits have you realized? Monitoring legal holds, reducing outside counsel review costs

after lengthy setup, eddm is pretty powerful

What do you like best? Litigation Holds are easy to track and acknowledge. List of custodians is accurate and the ease of use is the best. What do you dislike? not able to print directly from screen or have ability to print full list of documents; some of the screens are redundant. What problems are you solving with the product? What benefits have you realized? makes easier tracking for lit holds

Exterro is the only solution you need

What do you like best? We currently only have the Legal Hold platform, but we're looking to add additional Exterro modules to streamline different processes. What do you dislike? I personally haven't found something I dislike yet. What problems are you solving with the product? What benefits have you realized? The platform is so easy to use. It saves lots of time and consequently, money.

Very powerfull tool

What do you like best? The search capabilities, they are quire intensive and meet legal requirements What do you dislike? Issues with data collection and production What problems are you solving with the product? What benefits have you realized? External litigation and eDiscovery review