9.0
Spot Score
Exotel Reviews in June 2026: User Ratings, Pros & Cons
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Exotel Reviews & Ratings
Spotsaas Editor’s POV
Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more
Exotel pros and cons
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
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Showing 71-76 out of 76
AU
Anonymous User
08/26/21
"Good to Use if you Have less Calls in A day"
What do you like best about Exotel? It uses our number. Easy to access the call logs. What do you dislike about Exotel?
GP
Guru P
06/30/21
"Great Could Telephony(IVR) Solution for B2C companies"
What do you like best? 1. Their all-in-one tool to manage and track customers. 2. End2end personalized customer calling experience.
AS
Anshika S
05/21/21
"Excellent Software"
What do you like best about Exotel? The connectivity is best, and even with less internet connectivity, the Exotel is functional. What do you dislike about Exotel?
AU
Anonymous User
02/04/21
"We are using exotel for Inbound and outbound customer support calls"
What do you like best about Exotel? The way it manages all the employees and provide them extension numbers. Also, with one extension numbers you can add lot of employees and allign them for support.
SV
Sreejith Vignesh B
11/14/19
"Best Call Tracking Software "
What do you like best about Exotel? Exotel helps you build a reliable connection with your customers over voice & SMS. It is a re-imaging enterprise communication It is good for call tracking and also to follow up with the customers.
SK
sujeet k
02/05/19
"Great cloud telephony services"
What do you like best about Exotel? we can use many services like Smart IVR ,conference Management,CRM integration and the best thing is cloud telephony services
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].