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Epic - New SaaS Software

Epic Reviews in September 2026: User Ratings, Pros & Cons

Streamline patient care with Epic's comprehensive tools.

4.26

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Epic Reviews & Ratings

4.26

Very Good

Based on 829 ratings & 891 reviews

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Rating Distribution

Excellent

(479)

Very Good

(325)

Good

(70)

Poor

(9)

Terrible

(8)

Spotsaas Editor’s POV

Epic is a leading EHR software that prioritizes patient experience with a variety of helpful tools. Its MyChart feature enhances communication between patients and healthcare providers, making it a strong choice for clinics.Read more

Epic pros and cons

  • Enhanced patient experience

  • Comprehensive health tools

  • User-friendly interface

  • Streamlined communication

  • Complex setup for clinics

  • Higher costs for small practices

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Showing 641-650 out of 891

AU

Anonymous User

12/22/17

3 out of 5

"Lots of possibilities, few implemented"

What do you like best about Epic? The capacity for information sharing is enormous, and being able to access inter-facility chart notes. What do you dislike about Epic? The inability to check in a patient while chart notes, a workqueue and the schedule are open is maddening. So much possibility to help make things easier, and instead it throttles us. What problems is Epic solving and how is that benefiting you? Referrals and chart notes are no longer delayed, which makes a huge difference ...

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AU

Anonymous User

12/22/17

1.5 out of 5

"Let Down"

What do you like best about Epic? When the power goes out Epic saves your last spot and takes you back there immediately What do you dislike about Epic? Epic requires you to click on things in a certain order. One way one 2 ways out, kind of confusing. Recommendations to others considering Epic: From training I saw the benefits of using epic What problems is Epic solving and how is that benefiting you? Keeps a list of last used patients, helps me not forget who I have already worked on

AU

Anonymous User

12/22/17

4 out of 5

"Epic experience"

What do you like best about Epic? Epic is very user friendly and appealing to the eye. I appreciate the connection between other offices in our organization and allowance for better communications for patient care. What do you dislike about Epic? A few usage preferences. Would like to be able to route all hyperlinks to go to page accessible to correct error. What problems is Epic solving and how is that benefiting you? The ability to better patient care is excellent. Still some kinks to ...

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AU

Anonymous User

12/21/17

5 out of 5

"Excellent charting"

What do you like best about Epic? The access to or charts for records to put together for doc What do you dislike about Epic? I really wish every healthcare used epic Recommendations to others considering Epic: Very user friendly makes chart bar accessible What problems is Epic solving and how is that benefiting you? Electronic charts no printing tecords

AU

Anonymous User

12/21/17

5 out of 5

"Great program"

What do you like best about Epic? Epic is a great system that intergrates with multiple software applications that are utilized through out the enterprise. Lots of options. What do you dislike about Epic? There can be Issues with internet browsers with cache and things not loading properly. Recommendations to others considering Epic: Na What problems is Epic solving and how is that benefiting you? Able to access on vpn and on phones

AU

Anonymous User

12/21/17

4.5 out of 5

"Epic charting system"

What do you like best about Epic? The Excel based charting layout. It is easy to find options and layouts that allow you to customize your workspace. What do you dislike about Epic? Tabs tend to disappear if you don't use them often. What problems is Epic solving and how is that benefiting you? Used as a charting system, but am able to pull data for research relatively easily.

AU

Anonymous User

12/21/17

3.5 out of 5

"As good as there is out there, which is a shame"

What do you like best about Epic? Lots of hospitals have it which allows us to share with them. What do you dislike about Epic? Too expensive for what it does, and requires huge teams to support. Recommendations to others considering Epic: Look elsewhere if you can, there's no going back from Epic due to the investment in infrastructure that is required. What problems is Epic solving and how is that benefiting you? Reduce errors, allow physicians to focus on non-paperwork items.

AU

Anonymous User

12/20/17

2.5 out of 5

"med center transition to EPIC"

What do you like best about Epic? What I like best about epic is the ease of use after training What do you dislike about Epic? the transition to epic has been rough. our entire medical center transitioned at the same time. What problems is Epic solving and how is that benefiting you? Electronic medical records, scheduling

AU

Anonymous User

12/20/17

2.5 out of 5

"Adequate Experience for Hospital Billing"

What do you like best about Epic? Being able to perform all hospital billing functions for a hospital in one spot. This includes making a patient statement, managing patient billing, manage claims, manage errors in billings, and other tasks What do you dislike about Epic? Very few hospital billing workflows are intuitive to new users. The interface needs to highlight relevant tasks for a given workflow rather than pusa lot of buttons to you, many of which you don't need. What problems is ...

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AU

Anonymous User

12/20/17

5 out of 5

"Organized, quick"

What do you like best about Epic? Time saving system. Increases amount of time spent with patient What do you dislike about Epic? Different format at all hospitals that I’ve been to Recommendations to others considering Epic: Take the time to learn different methods to do things. One task can have five different ways of completing it. Good to learn shortcuts. What problems is Epic solving and how is that benefiting you? Time spent. Allows for quick charting

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].