Entrata Reviews in May 2025: User Ratings, Pros & Cons

"Entrata Software"

What do you like best about Entrata? We love Entrata software because it's SO much easier to do a financial move-in and move-out. Refunds are a breeze in comparison to what we were using prior. Ledgers are easier to read and understand. Student housing can be a beast with leasing, and Entrata eased the messy burden. What do you dislike about Entrata? The glitches when random tenants are pre-charged rent prior to the due date and they all call freaking out, or when the system shows the ...

"Great product for online leasing and unit assignments"

What do you like best about Entrata? Easy to learn, intuitive. When utilized in its full capacity the bulk unit assignments feature is extremely helpful. What do you dislike about Entrata? Experienced many bugs in the system. There have been times where I have not been able to trust the bulk unit assignment board, or residents and guarantors have gotten switched around and information lost. Recommendations to others considering Entrata: I have experienced a lot of glitches which have been ...

"Easy to use"

What do you like best about Entrata? The organization of work orders! On the go ability while out on property! I can check work orders and look up residents! What do you dislike about Entrata? Needs a mobile app for phones not just tablet, but the mobile site works fine What problems is Entrata solving and how is that benefiting you? Mainly work orders and make ready. We keep up to date on it all so we can get everything done quick

"Less than Average"

What do you like best about Entrata? Lots of robust features for managing residents, leads, properties, etc. What do you dislike about Entrata? Too many features. Customer service is NOT GOOD. Recommendations to others considering Entrata: Do you research. There are other competitors out there. With the recent Yardi lawsuit, Entrata took a major hit. What problems is Entrata solving and how is that benefiting you? Property management — managing residents: maintenance requests, rent, etc.

"Great"

What do you like best about Entrata? I truly enjoy using entrata- I enjoy how user friends it is!! What do you dislike about Entrata? There are constant updates and often ones that don’t make the leasing process more efficient What problems is Entrata solving and how is that benefiting you? It helps us to manage our lead and resident activity effectively

"User Friendly Property Management Software"

What do you like best about Entrata? I like that I can handle everything from submitting an app, to screening, and lease generation. What do you dislike about Entrata? I wish that my company did not limit the actions we are able to perform. Recommendations to others considering Entrata: It is a great tool to keep all of the information in one place starting with the application process, through approval, and once they are a resident. We upload all documenets (app, proof of income, renter's ...

"Work Experience with Entrata"

What do you like best about Entrata? When it comes to Entrata, my favorite feature is the quick search. It allows me to easily find the full name and unit number of a resident. Sometimes when I am in a rush or it's busy in the office, that makes all the difference. What do you dislike about Entrata? I dislike the weekly updates and changes that the system does every week. Sometimes, the updates make things less efficient and more confusing. Recommendations to others considering ...

"Great software and customer service"

What do you like best about Entrata? I love how Entrata integrates with Yardi and Onsite. It is easy to keep track of prospects info as well as resident account info, application status and resident (payment) status. What do you dislike about Entrata? Occasionally there are technical glitches that never seem to get resolved even after submitting support tickets. They are usually minor issues, though. What problems is Entrata solving and how is that benefiting you? We use this as our ...

"Entrata is great for student housing!"

What do you like best about Entrata? I love the fact that Entrata is super helpful for bulk placements. I have not found another management software that is so great for student housing. What do you dislike about Entrata? Entrata can be glitchy and a pain sometimes. For instances, sometimes if you have two accounts open at once, it changes the account you are working on! Recommendations to others considering Entrata: Great for student housing! What problems is Entrata solving and how is ...