8.4
Spot Score
Enchant Reviews in June 2026: User Ratings, Pros & Cons
Empowering non-techies, simplifying customer support.
Add to compare
Starts from $15 / User / Month
Enchant Reviews & Ratings
Spotsaas Editor’s POV
Enchant is designed specifically for non-technical users, making it accessible for anyone needing support. However, its lack of agent features limits its use in traditional help desk environments.Read more
Enchant pros and cons
User-friendly for non-technical users
Integrated support tickets
Chat and voice communication
Quick customer onboarding
No features for support agents
Limited to customer use only
Filter results
Sort by :
Showing 11-20 out of 60
NL
Nadine L
12/27/22
"Enchant has made customer service easy to handle."
What do you like best about Enchant? Enchant has a very clear structure, which makes it very hands-on to be used. You do not have to spend a lot of time finding different areas but you can immediately start with customer service.
NL
Nadine L
12/27/22
"Enchant has made customer service easy to handle."
What do you like best about Enchant? Enchant has a very clear structure, which makes it very hands-on to be used. You do not have to spend a lot of time finding different areas but you can immediately start with customer service.
AG
Angela G
12/25/22
"It's been really easy to use, very appropiate and it's a friendly platform."
What do you like best about Enchant? Enchant has many good features, but I think the organization is excellent. It always looks clean, and easy to find whatever you need; the standard answers, your inboxes and threads, etc.
SM
Selene M
12/24/22
"So simple in its design but very powerful and complete"
What do you like best about Enchant? It's super easy to reach every related comms from clients. The way we can connect emails with clients is impressive; it saves us time.
AU
Anonymous User
12/23/22
"I'd recommend Enchant to a friend or colleague"
What do you like best about Enchant? It's not loaded with irrelevant info e.g. answered tickets showing up on the screen. The simplest the platform, the easiest to focus on helping the customers.
AU
Anonymous User
12/23/22
"I'd recommend Enchant to a friend or colleague"
What do you like best about Enchant? It's not loaded with irrelevant info e.g. answered tickets showing up on the screen. The simplest the platform, the easiest to focus on helping the customers.
GC
Guenaele C
12/23/22
"A great tool I've used for more than 3 years"
What do you like best about Enchant? Enchant is a very useful tool. I've used it for customer service for more than 3 years now and have been very satisfied all along.
AU
Anonymous User
11/08/22
"Incredibly efficient service, always ready to help and assist in our queries."
What do you like best about Enchant? Speed of response from the support team; powerful tools behind the scenes (ie rules, Macros) What do you dislike about Enchant?
AU
Anonymous User
11/08/22
"Incredibly efficient service, always ready to help and assist in our queries."
What do you like best about Enchant? Speed of response from the support team; powerful tools behind the scenes (ie rules, Macros) What do you dislike about Enchant?
JS
Jan S
09/21/22
"All at once for all languages"
What do you like best about Enchant? All key functions merged together for one price - shared inbox, knowledge database, and web widget. For an unlimited amount of languages.
Free vendor scorecard
Evaluate Enchant objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Enchant against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].