Detailed Review of eGain Virtual Assistant for Agents - AI Agent Software 2025

Real-Time Support for Enhanced Agent Performance

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eGain Virtual Assistant for Agents offers custom pricing plan

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Overview

Features

Pricing

Ratings

Media

Customers

Integrations

Support

FAQs

What is eGain Virtual Assistant for Agents?

Affiliate Disclosure

eGain Virtual Assistant for Agents™ is an intelligent tool that actively monitors customer conversations and provides real-time, best-practice guidance and knowledge to agents as needed. By delivering relevant insights during interactions, it helps agents resolve issues more efficiently, ensuring higher-quality customer service and faster resolution times. This AI-powered assistant enables agents to perform at their best, improving both productivity and customer satisfaction across support channels.

Pricing

eGain Virtual Assistant for Agents offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

eGain Virtual Assistant for Agents software demo

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eGain Virtual Assistant for Agents was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

What are the features of eGain Virtual Assistant for Agents?

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Features Score:

AI Model

AI Optimization

AI-Assisted Development

AI-Assisted Planner

Artificial Intelligence

Knowledge Base

Knowledge Database

Optimization Tool

What is the pricing of eGain Virtual Assistant for Agents?

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Free Trial

Not available

eGain Virtual Assistant for Agents Pricing

eGain Virtual Assistant for Agents offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Disclaimer: Pricing information for eGain Virtual Assistant for Agents is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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eGain Virtual Assistant for Agents Reviews & Ratings

Expert's Review

eGain Virtual Assistant for Agents™ is a powerful tool that enhances agent performance by offering real-time, AI-powered guidance and best-practice insights during customer interactions. It significantly boosts productivity and improves customer satisfaction by enabling quicker and more accurate issue resolution. However, the tool's success heavily depends on the ...Read more

What are the Pros and Cons of eGain Virtual Assistant for Agents?

The AI tool continuously learns and adapts, allowing the assistant to provide increasingly accurate and relevant insights, thereby improving its effectiveness over time and supporting long-term improvements in service quality.
eGain Virtual Assistant works seamlessly across various communication channels, ensuring that agents have consistent support regardless of the medium used by customers, such as chat, email, or voice.
The assistant streamlines the support process by providing immediate suggestions, reducing the time agents spend searching for information and allowing them to focus more on solving problems.
By equipping agents with the best practices and knowledge during interactions, the assistant directly contributes to faster resolution times, improving the overall customer experience and satisfaction.

Agents may require training to fully utilize the assistant and ensure they are interpreting and applying the AI’s guidance correctly. Without proper onboarding, the tool may not be as effective as intended.
For businesses without existing AI or knowledge management systems in place, integrating eGain Virtual Assistant into current workflows could be challenging and require significant setup time and resources.

eGain Virtual Assistant for Agents Customers

Vodafone

Bupa

Good Year

IRS

Danske Bank

Navy Federal

eGain Virtual Assistant for Agents Integrations

Salesforce Marketing Cloud Account Engagem...

eGain Virtual Assistant for Agents Support Options

Contact

+1 408-636-4500

Location

Sunnyvale, CA

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

eGain Virtual Assistant for Agents is a AI Agent. eGain Virtual Assistant for Agents offers Artificial Intelligence, Optimization Tool, AI Optimization, AI Optimization, AI Optimization and many more functionalities.

No, eGain Virtual Assistant for Agents doesn't provide API.

No, eGain Virtual Assistant for Agents doesn't provide mobile app.

eGain Virtual Assistant for Agents is located in Sunnyvale, CA

eGain Virtual Assistant for Agents offers Quotation Based pricing model

Yes, eGain Virtual Assistant for Agents can integrate with

The starting price is not disclosed by eGain Virtual Assistant for Agents. You can visit eGain Virtual Assistant for Agents pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].