DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use for digital signatures!"

What do you like best about DocuSign? Very easy to navigate and accomplish goals of digitally signing a document What do you dislike about DocuSign? I truly cannot think of any at the moment, as the tool is very easy to use and easy to navigate What problems is DocuSign solving and how is that benefiting you? It allows you to quickly send documents to others to request a digital signature. It is easy to use for the person sending the document as well as the person being asked to digitally ...

DocuSign is stealing money from it's users

I've repeatedly cancelled Docusign and they continue to alert me that my billing has stopped, yet they keep charging my account. All told, I've probably lost $200+ in monthly fees over the past few years that I never intended to pay and that I took all the action in my power to prevent paying. At first, I thought I was crazy, as my Settings show that it is indeed "Cancelled", yet the cancellation date is always moved until the next month. You can't even remove your billing information ...

Very difficult to use from the document…

Very difficult to use from the document sender's end. Little to no instructions on how to use. Spend over 2.5hours with support over numerous phone calls just to simply send a document. When the document finally sent, the end users were not able to sign the document. When I called the support line again, the agent told me to have those two recipients call him for help. How unprofessional does that look on my end? Ridiculous.

"Super convenient!"

What do you like best about DocuSign? The convenience - saves so much time with coordinating times to meet people, chase papers, all for a quick signature. This has saved me so much time with business and personal transactions! What do you dislike about DocuSign? There's not too terribly much to dislike, outside of maybe that editing is a little tricky and really can't do much as a recipient, in case there needs to be a change and resent back for a signature. What problems is DocuSign ...

"Efficient product"

What do you like best about DocuSign? The docusign keeps track of all documents needing signature in a clean clear package. This make sending contracts to be signed much easier and clearer for both parties. What do you dislike about DocuSign? It is difficult to use docusign if you want to edit contracts. Currently you must create and upload a new contract if you'd like to make edits to the contract. What problems is DocuSign solving and how is that benefiting you? Sending over multiple ...

"Good service but got its glitches"

What do you like best about DocuSign? The platform is easy to use although the way they count 'Sends' is not ideal. What do you dislike about DocuSign? The issue has been resolved now and they made it right and am truly thankful for that. History below. Where do I begin! Some of my customers would not receive the Docusign and it wasn't in their junk mail. If a document is revised, you have to attach another revision to the original revision and cannot replace it hence causing so much ...

I would have given 0 star!

I would have given 0 star! Talked to them about a feature I needed, and they advice me on a plan to buy. I purchased the plan as they suggested but the feature that I need was not in that plan. Therefore I applied for a refund, they confirm that it will take 10 to 14 days. It has been more than 3 months and no refund. And everytime I called they said there has been a problem with the system and the refund request needed to be sent again. They said that for about the 8th time now. So no, ...

Horrible Service & lack of empathy and overpriced !

Where do I begin! Some of my customers would not receive the Docusign and it wasn't in their junk mail. If a document is revised, you have to attach another revision to the original revision and cannot replace it hence causing so much confusion. But this is not why my review is very low. I signed up for a yearly membership and after using it 5-6 weeks, I was very unsatisfied with the platform and requested a refund. Docusign customer service confirmed that is impossible due to their ...

"Good product, Horrendous Sales and Customer Service Attitude"

What do you like best about DocuSign? Honestly, the product itself is a solid one, I won't argue with that. We used DocuSign for more than a year. It was a bit on the pricy side but very reliable, there is a reason that Docusign is a market leader. At the time we used DocuSign we were still developing our business processes after establishing our business. The initial use and setup were easy and we began using it to sign file transfer authorizations remotely. Docusign let us sit outside a ...

"DocuSign: An electronic signature generator that is simple to use."

What do you like best about DocuSign? Using digital signatures significantly increases the efficiency of document processing activities and makes things easier to produce, amend and track. What I like best about DocuSign is that it's a time-saving alternative to manually performing document-related tasks. It's also suited for automating the drafting of contracts, agreements, and invoicing. Additionally, individual signatures can be updated as needed, which provides another advantage. What ...