9.8
SpotScore
DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $10 / Month when Billed Yearly
DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 281-290 out of 2954
TW
Theodore Wolashie Awadzi
09/27/23
Ease of use
i love the ease it is to use and follow up on items sent for signing
G
Grant
09/27/23
Total lack of support
Total lack of support, ongoing billing issues for over 4 weeks and get same old excuses. "We are sorry about experince". Sorry excuse for support personal, cannot even "chat" with them. Support is poorly managed and it looks no no management intervention which points to very poor management as a whole. Terrible company stay away from.. much better solutions out there including AltoSign, Adobe Pro etc. If I could give a negative rating I would.
G
Grant
09/27/23
Total lack of support
Total lack of support, ongoing billing issues for over 4 weeks and get same old excuses. "We are sorry about experince". Sorry excuse for support personal, cannot even "chat" with them. Support is poorly managed and it looks no no management intervention which points to very poor management as a whole. Terrible company stay away from.. much better solutions out there including AltoSign, Adobe Pro etc. If I could give a negative rating I would.
CS
Cara Sc
09/26/23
DocuSign est très simple à utiliser
DocuSign est très simple à utiliser, super pratique car cela évite de scanner le document une fois signé. immédiatement envoyé, immédiatement signé et archivé !
J
Justin
09/26/23
Great customer-based platform design
The dashboard is easy on the eyes, quick to navigate, and doesn't needlessly change appearance. Step-by-step support is available through DocuSign or lots of tutorial resources online. The consistency of the dashboard makes finding training resources easy instead of having to guess which version they are training users for.
NP
Nick Powell
09/25/23
Easy to use and excellent features
Date of experience: September 26, 2023
R
Ron
09/25/23
Very deceiving price BEWARE
Very deceiving price BEWARE. The 'annual' price is not an annual cost. This is the cost of a set number of documents you can send in a year. This is not written in any of their sales documents. You need to dig into FAQs of the community to find this. Once you use up your allocation within a 12-month period, you need to buy another full 'annual' fee again. Make sure you ask all the questions to sales if you are thinking about using.
R
Ron
09/25/23
Very deceiving price BEWARE
Very deceiving price BEWARE. The 'annual' price is not an annual cost. This is the cost of a set number of documents you can send in a year. This is not written in any of their sales documents. You need to dig into FAQs of the community to find this. Once you use up your allocation within a 12-month period, you need to buy another full 'annual' fee again. Make sure you ask all the questions to sales if you are thinking about using.
VV
Vanessa Vollrath
09/25/23
bad user experience with bulk send
1. Invoice can not be downloaded 2. Instruction for bulk send is so bad that we need to send out 150 documents as single envelops :-( The instruction is always going back to old instructions (Bulk send1), CSV file does not work, User expererience on bulk send is very bad!
AR
Alan Reddin
09/25/23
DocuSign review
Excellent user friendly platform. Would highly recommend DocuSign
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].