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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2691-2700 out of 2954

LR

Laura R

10/02/14

5 out of 5

"Easy and Efficient"

What do you like best about DocuSign? I love having the ability to set templates. Having them at my fingertips makes life a lot easier. What do you dislike about DocuSign? I would like a return to sender option. What problems is DocuSign solving and how is that benefiting you? Getting signatures so quickly really speeds of the productivity of our company. Before it would take days, even weeks, to obtain signatures and get the ball rolling.Time equals money, and DocuSign saves you both.

LR

Laura R

10/02/14

5 out of 5

"Easy and Efficient"

What do you like best about DocuSign? I love having the ability to set templates. Having them at my fingertips makes life a lot easier. What do you dislike about DocuSign? I would like a return to sender option. What problems is DocuSign solving and how is that benefiting you? Getting signatures so quickly really speeds of the productivity of our company. Before it would take days, even weeks, to obtain signatures and get the ball rolling.Time equals money, and DocuSign saves you both.

PM

Paige M

10/02/14

5 out of 5

"DocuSign - Highly Recommended!"

What do you like best about DocuSign? It is so easy to use! Personally, I work with DocuSign everyday - it allows me to see the progress of the document, whether the employee has viewed it and/or completed it! I am able to open up the document, edit it if need be, or work with the employee if they are not seeing what is missing or what information they put in incorrectly. Without DocuSign, I would not have clear, legible documents to present to my management team or company clients. What do ...

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MB

Michael B

10/01/14

4.5 out of 5

"DocuSign review"

What do you like best about DocuSign? ease of use and speed. Allows documents to be signed almost instantly What do you dislike about DocuSign? at times the console acts up and doesn't allow access What problems is DocuSign solving and how is that benefiting you? securing insertion orders. Super quick and secure

AU

Anonymous User

09/29/14

4.5 out of 5

"Simple and efficient"

What do you like best about DocuSign? Docusign makes it easy for my customers to convert documents quickly and efficiently without the fuss or confusion of printing than figuring out where and how to sign and return. What do you dislike about DocuSign? At times when multiple individuals need to receive a document just to view but not sign the process can be a little cumbersome. What problems is DocuSign solving and how is that benefiting you? The time it takes between sending out contract ...

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KR

Kathy R

09/29/14

4 out of 5

"Easy to explain to my fellow employees"

What do you like best about DocuSign? I like how it will make it easier for us to keep track .of things. We are a nonprofit and sometimes don't have the ability to use the all the tools that are available. What do you dislike about DocuSign? that the training was a 3 day webinar. It think it could have been shorten What problems is DocuSign solving and how is that benefiting you? At this time I am working on a spreadsheet to help track our baby bottle campaign.

AU

Anonymous User

09/26/14

4.5 out of 5

"DocuSign Revieq"

What do you like best about DocuSign? It provides a combination of sending/tracking services that save me a lot of time! What do you dislike about DocuSign? Some features could be a little more flexible. What problems is DocuSign solving and how is that benefiting you? Sending a large volume of subcontracts and keeping track of signed contracts. The largest benefit is the amount of time it saves me to have the document electronically, and have it tracked.

AU

Anonymous User

09/26/14

5 out of 5

"Use of DocuSign for employment contracts"

What do you like best about DocuSign? DocuSign saves us hours of printing, emailing, and mailing documents. It also saves in paper and postage costs. What do you dislike about DocuSign? DocuSign is switching from the classic version to a new version. I like many features of the new version, but it is frustrating to find some of the features of the classic version have not been brought over yet, such as document visibility. Recommendations to others considering DocuSign: Make sure you take ...

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HH

Haley H

09/25/14

5 out of 5

"Best decision our team has made!"

What do you like best about DocuSign? DocuSign has been an excellent addition to our team, utilizing it primarily for sending and receiving offer letters. Adding DocuSign to our process has dramatically reduced turn-around time, eliminated the use of a fax machine (yes, I know!), and provides real-time updates to several users. We couldn't be happier with adding DocuSign to our process! What do you dislike about DocuSign? Overall, the product is great, and meets most all of our needs, so my ...

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HW

Hannah W

09/25/14

5 out of 5

"Huge Asset to our Business! "

What do you like best about DocuSign? I love the tracking features; being able to see when an envelope was viewed or edited is a huge assistance in following up with recipients. DocuSign also has a fantastic support team that is able to quickly resolve any technical issues that come up. The edit feature allows me to go in an update tags or documents without having to void and resend the entire envelope. Finally, the templates are amazing! I love being able to set up automatic recipients so ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].