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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2681-2690 out of 2954

AU

Anonymous User

10/13/14

4.5 out of 5

"Welcome to the future"

What do you like best about DocuSign? Docusign made closing my loan uber eary. I started out in the mortgage business 15 years ago, and with docusign its almost unrecognizable. Can't wait until all others adopt this online technology. What do you dislike about DocuSign? Not much i didnt like, it was easy to use. I'm a complete moron and if i can figure it out, anyone can. What problems is DocuSign solving and how is that benefiting you? As a busy professional and mom, I'm able to sign my ...

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PK

Parthiban K

10/13/14

3.5 out of 5

"Future of Signature"

What do you like best about DocuSign? the ability to set a time for the document to be signed What do you dislike about DocuSign? The same advantage serves as the disadvantage as well because the user who recieves the document only has a certain time frame to sign it What problems is DocuSign solving and how is that benefiting you? Mostly for customer sign ups

MK

Mansi K

10/10/14

5 out of 5

"Cannot get better!"

What do you like best about DocuSign? We use docusign for our Salesforce integration and it saves us so much time! It has helped us close our deals faster. Love the smooth and seamless integration! What do you dislike about DocuSign? We never had any issues with docusign. And, even if we ran into any issues our Account Exec have been pretty helpful to get things upto speed for us. What problems is DocuSign solving and how is that benefiting you? We use docusign at very large scale. From ...

Read more

MK

Mansi K

10/10/14

5 out of 5

"Cannot get better!"

What do you like best about DocuSign? We use docusign for our Salesforce integration and it saves us so much time! It has helped us close our deals faster. Love the smooth and seamless integration! What do you dislike about DocuSign? We never had any issues with docusign. And, even if we ran into any issues our Account Exec have been pretty helpful to get things upto speed for us. What problems is DocuSign solving and how is that benefiting you? We use docusign at very large scale. From ...

Read more

RW

Ricky W

10/08/14

4.5 out of 5

"Everyone should use an E-Signature tool - Docusign in my opinion is the best."

What do you like best about DocuSign? The fact my sales team don't have to make 500 phone calls to get a contract returned. What do you dislike about DocuSign? Companies not using Docusign. I DON'T HAVE A FAX MACHINE! What problems is DocuSign solving and how is that benefiting you? People expect things to be easy. Docusign makes a laborious and time consuming task, quick and easy. It's good for staff and it's good for customers.

SC

Steve C

10/04/14

5 out of 5

"Easy to use to sign docs and to request signatures"

What do you like best about DocuSign? Interface with sales force and the ease in which I can generate, send and receive a signed contract What do you dislike about DocuSign? Nothing really. Although when I delete an envelope I don't think it actually voids the envelope. If reminders are set they keep going Recommendations to others considering DocuSign: Consider the ease of use and what you can do with the time saved to generate new business What problems is DocuSign solving and how is that ...

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SC

Steve C

10/04/14

5 out of 5

"Easy to use to sign docs and to request signatures"

What do you like best about DocuSign? Interface with sales force and the ease in which I can generate, send and receive a signed contract What do you dislike about DocuSign? Nothing really. Although when I delete an envelope I don't think it actually voids the envelope. If reminders are set they keep going Recommendations to others considering DocuSign: Consider the ease of use and what you can do with the time saved to generate new business What problems is DocuSign solving and how is that ...

Read more

LG

Laurinda G

10/03/14

4.5 out of 5

"Whether it's one person or several, DocuSign makes finalizing formal documents a breeze."

What do you like best about DocuSign? Ease of use, efficiency and widely accepted by companies typically requiring a wet signature for legal documents. What do you dislike about DocuSign? Electronic signatures aren't accepted by many financial investment firms. What problems is DocuSign solving and how is that benefiting you? Health care insurance for individuals and businesses, as well as wealth creation and management.

AU

Anonymous User

10/03/14

4.5 out of 5

"Speedy turnaround with Docusign"

What do you like best about DocuSign? Docusign's easy format leads to prompt return from clients. What do you dislike about DocuSign? Confusing when you need to copy an extra contact on the document. What problems is DocuSign solving and how is that benefiting you? Reserving ad space in publications. Benefit is quick response and complete signatures.

PM

Paige M

10/02/14

5 out of 5

"DocuSign - Highly Recommended!"

What do you like best about DocuSign? It is so easy to use! Personally, I work with DocuSign everyday - it allows me to see the progress of the document, whether the employee has viewed it and/or completed it! I am able to open up the document, edit it if need be, or work with the employee if they are not seeing what is missing or what information they put in incorrectly. Without DocuSign, I would not have clear, legible documents to present to my management team or company clients. What do ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].