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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2641-2650 out of 2954

AA

Anthony A

01/05/15

5 out of 5

"Very Happy with DocuSign"

What do you like best about DocuSign? The simplicity of the program. The fact that my clients don't have to print, sign, scan, email or fax the signed docs. What do you dislike about DocuSign? I'm satisfied with the program. No complaints. Recommendations to others considering DocuSign: If you're not using DocuSign, give it a try. What problems is DocuSign solving and how is that benefiting you? Quick online signatures and clients don't have to print, sign then fax or scan and email. I Love it.

MC

McKenzie C

01/05/15

5 out of 5

"Easy to use and very helpful"

What do you like best about DocuSign? Docusign makes everything very simple and easy to use. It is incredibly convenient, quick and helpful. I love that you are notified when the receiver opens the document and when they sign it. What do you dislike about DocuSign? There is nothing I dislike about docusign so far. That being said, my company pays for it not me. I use it at least once a week and it has been going very well. Recommendations to others considering DocuSign: Give it a chance! ...

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AP

Alexis P

01/05/15

5 out of 5

"Unparalleled Ease of Use"

What do you like best about DocuSign? I love how easy this program is to use, and how easy it is to explain to my clients. Even my clients that don't consider themselves to be tech savvy have commented on the user friendliness of the program. What do you dislike about DocuSign? I honestly can't think of anything that I dislike about this program. Recommendations to others considering DocuSign: Get it! Once you have DocuSign you'll find yourself wondering how you ever did without it! This is ...

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TJ

Thomas J

01/05/15

5 out of 5

"Docusign saves time and fuel making it a very Green Product"

What do you like best about DocuSign? As a busy REALTOR, gathering signatures for all the forms and disclosures that comprise a complete contract takes several trips back and forth between the buyer and seller. Docusign makes it easy to move the "paper" to get it all ratified in a timely manner. Docusign is easy even for first time users. We actually had a client buy a house sitting at the Houston Livestock Show and Rodeo using their smartphone. I dislike that some lenders do not accept e ...

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CR

Carrie R

01/05/15

5 out of 5

"Docusign is extremely convenient and secure"

What do you like best about DocuSign? I enjoy the convenience of being able to send out multiple documents to my customers and having the documents sometimes completed within minutes of sending. The amount of time that I save with docusign is incredible. I actually resisted using docusign for the longest time but in this electronic generation it quickly became apparent that e-signed documents was the way to go. What do you dislike about DocuSign? I have had a couple of experiences with ...

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RB

R. Brad M

01/05/15

5 out of 5

"Can't Live Without It!"

What do you like best about DocuSign? I love that I can send and receive sales ppwk without ever leaving my office or using clunky email attachments or God-forbid, a fax machine! What do you dislike about DocuSign? Nothing. Its awesome actually. They have worked out any bugs from the early days. What problems is DocuSign solving and how is that benefiting you? I don't have to go to sales meetings in person, nor do I have attachment paperwork to emails. Even better, with the DAILY reminders, ...

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SL

Steve L

01/05/15

5 out of 5

"Fast and convienent way to get documents signed."

What do you like best about DocuSign? The most important feature of Docusign to our company is the ability to upload a .pdf of the document, indicate where we need initials and signatures and email multiple recipients. Being able to include additional non-signatories is great for keeping track of the entire process. What do you dislike about DocuSign? The process of reviewing documents that are already out for signature, finding a copy of the .pdf to review once it's been sent, is a little ...

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AU

Anonymous User

01/05/15

5 out of 5

"So easy to use - I even had a 75-year-old, computer challenged cleint use it! "

What do you like best about DocuSign? I appreciate how DocuSign is able to catch my errors before I send. What do you dislike about DocuSign? I wish it would let me stay connected longer than it does. Recommendations to others considering DocuSign: Take time and learn how to use it. It has been extremely helpful with completing contracts, especially when time is of the essence! I truly believe it is the best thing thing to happen with technology. I can't imagine life without it now! What ...

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KM

Kathleen M

01/05/15

5 out of 5

"Saves Time and Paper !"

What do you like best about DocuSign? I use Subcontract Agreements at times that are over 80 pages long.. So using DocuSign is a HUGE help. Saves on postage, mailing time and paper too! It speeds delivery time to the recipient . End result, faster processing.. What do you dislike about DocuSign? I receive a few calls from the recipient on the constant reminders they receive. If the document has been e-mailed instead of signed through DocuSign the reminders are still be sent out. I just need ...

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DB

Desiree B

01/05/15

5 out of 5

"Docusign Review"

What do you like best about DocuSign? I love the time that it saves me. I have been a DocuSign uses for the past 3 years and I can no longer live without it. My clients of all ages find the tool very useful and makes mine job and their experience pleasant. I have a partner that I work with but she had not signed up for DocuSign, but has known the ease of how it works for me recently asked me if I could refer her to DocuSign, which of course I gladly did. I believe in the product and what it ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].