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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2611-2620 out of 2954

AU

Anonymous User

01/29/15

5 out of 5

"Docusign is very time efficient and easy to use."

What do you like best about DocuSign? The reason I enjoy using docusing is because it is really easy to use and you could even add in forms with your own signatures as well. Making the product an essential tool for the workplace. I have tried other software and many of my clients will need for me to walk them through the process with docusign even my novice computer users can use the product. What do you dislike about DocuSign? There is not really too much to not like about it. I have tried ...

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AU

Anonymous User

01/23/15

4.5 out of 5

"Just Works"

What do you like best about DocuSign? I have had very few issues with using Docusign. Very straight forward to set up a document to be signed. In addition, it is very intuitive for a someone that has not used an e-signature tool to sign a document. I really like the way they walk you through the process of signing. I use the mobile signing often as well. Very easy to click on an email I get and go through the signature process on the go. Also, I have never had any issues with downtime. What ...

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AU

Anonymous User

01/13/15

4 out of 5

"Docusign Review"

What do you like best about DocuSign? There is no need for paper documents while signing important documentation. The back and forth time between clients and partners is reduced because changes and document updates are real time and simply emailed to each party for review. Merging the results at the end is also a breeze. What do you dislike about DocuSign? The software could be a little easier to understand and navigate, sometimes documents get lost in the program depending on the way that ...

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AU

Anonymous User

01/07/15

4 out of 5

"Docusign is an excellent tool for me and my clients!"

What do you like best about DocuSign? It's very user friendly for both me and my clients. I deal with out of town clients all the time and it's so nice to be able to have an electronic system that works great. What do you dislike about DocuSign? I don't really have any major issues at the moment. although I think a longer time period before the system logs out would be great. What problems is DocuSign solving and how is that benefiting you? Better interaction with my clients, even those ...

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JM

Jasper M

01/06/15

4 out of 5

"Expensive, but well worth it - nothing else comes close."

What do you like best about DocuSign? It's so easy to use it made me hate paper contracts. The integration with Salesforce and mobile interface are absolutely awesome - I get everything signed immediately now. What do you dislike about DocuSign? A few too many emails confirming and alerting, but nothing that can't be changed. Recommendations to others considering DocuSign: If cost is a big concern, then check out competitors. If you want the best, look no further. What problems is DocuSign ...

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AH

Amber H

01/06/15

5 out of 5

"DocuSign has changed my business for the better!!"

What do you like best about DocuSign? I love that I can upload my own contract, then add where my clients need to sign. This has save me hours of time scanning, emailing, and snail mailing. This product has saved me time and money which is very important. I also think its more professional then just e-mailing then having the client print it out to mail to me. It saves my clients time. What do you dislike about DocuSign? The only thing is sometimes the wring is small even when it looks ok to ...

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KR

Kevin R

01/05/15

5 out of 5

"Excellent Interfacing with any and all documents, easy to use, and never fails"

What do you like best about DocuSign? That I can count on it every time without hesitation. It doesn't matter where my clients are, from Austria to the United States and everywhere in between. What do you dislike about DocuSign? I honestly can't thin of anything that I dislike about this product or service. Recommendations to others considering DocuSign: What are you waiting for? What problems is DocuSign solving and how is that benefiting you? Working in a resort destination community the ...

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DC

David C

01/05/15

5 out of 5

"Incredibly user friendly. "

What do you like best about DocuSign? I am a Realtor by trade, and use this system for certain contracts and other real estate related documents. This system is very easy for my clients to use, and that's what I like best about it. I don't always work with computer savvy clients, and so, when a document is needed on the rush, I feel confident in my client using and understanding how to use this system to get their documents signed. What do you dislike about DocuSign? I do not have any, nor ...

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CR

Carol R

01/05/15

5 out of 5

"Easy to use for me and my clients!"

What do you like best about DocuSign? This program is so user friendly. I am a real estate agent and I had a friend recommend it to me and I never have had any problems with using it. Other real estate agents have used other programs and constantly complain about how difficult those programs are to use for them and their clients. When they ask me, I always tell them I don't have problems because I use DocuSign. My clients find it easy to use and I find it easy to use. What do you dislike ...

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GB

Greg B

01/05/15

5 out of 5

"DocuSign - A great time saver!"

What do you like best about DocuSign? I've been using Docusign for several years now. . . . I believe it has been 4+ years. It has been great and such a time saver. It's intuitive and easy to learn. Once clients try it, they love it. The templates that work with Winforms are terrific. After getting use to it, I can't imagine a transaction without it. When I think of all the time it has saved me, it's well work the price. What do you dislike about DocuSign? I can't say anything comes to ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].