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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2491-2500 out of 2954

RK

Rachel K

03/30/16

5 out of 5

"DocuSign has streamlined my DCO & Training process. "

What do you like best about DocuSign? DocuSign is easy to use, quick, and manageable. It is a tool that can be used by companies of all sizes. What do you dislike about DocuSign? The only thing that I don't like about DocuSign is that you can't change the password settings for an existing account. Recommendations to others considering DocuSign: DocuSign will cut the time spent on physical paperwork. When you first setup your account, take the time to learn everything there is to know about ...

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DB

David B

03/29/16

4.5 out of 5

"Stop signing by pen, save trees, office space & time with Docusign!"

What do you like best about DocuSign? Docusign's user interface is great, I like the free Outlook add in with Office 365 and how it regognises boxes to type in. What do you dislike about DocuSign? Its a little slow on Outlook and its not always intuitive how to access it, What problems is DocuSign solving and how is that benefiting you? Filling out tax forms, reducing paper & clutter. Its 2016, we shouldnt be printing anymore! Written signatures are killing trees, taking up office space and ...

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DA

David A

03/29/16

5 out of 5

"DocuSign helps keep business digital "

What do you like best about DocuSign? The automation and ability to conduct business any time, anywhere, on any device. I love that!! What do you dislike about DocuSign? The fact that some people are still not comfortable using DocuSign Recommendations to others considering DocuSign: There is a better way of doing business then with that of wet ink signatures. Granted there are times when signing on paper is unavoidable but when you can avoid it, I strongly recommend doing so. Overnighting ...

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DO

Dawn O

03/28/16

5 out of 5

"Such a time saver!"

What do you like best about DocuSign? DocuSign was very easy to learn to use and if I ever have a question, their support is phenomenal. I always get full explanations from them and very quickly. This application allows me to immediately respond to time sensitive contracts for my clients and save them from taking time from their busy schedule to drive to my office to sign 1 or 20+ pages. What do you dislike about DocuSign? Some banks will not approve the electronic signature yet - ...

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EM

Eric M

03/28/16

5 out of 5

"DocuSign: I advocate it's use."

What do you like best about DocuSign? It's just so darned easy. It's easy to set up, easy for users to use, easy for signers to complete, easy to get the completed docs archived in an imaging system (if you're so inclined). People in my organization now use DocuSign as a verb. Do you want to speed up turnaround time to get docs out, signed and returned (completed correctly every time I might add)? You need to get you some DocuSign. What do you dislike about DocuSign? What's to not like? We ...

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RB

Rob B

03/11/16

4 out of 5

"Docusign - indispensible"

What do you like best about DocuSign? -Slick remote signing experience -Nice UI and mobile app -Flexible signing workflows -The interface for adding fields to documents is pretty simple but powerful What do you dislike about DocuSign? -Confusion between the 'old' and 'new' web UI -To get some features (SAML) you have to pay a lot -It is a little too easy to accidentally send a document to multiple people such that recipients receive it before it is signed. What problems is DocuSign solving ...

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DA

David A

03/01/16

4.5 out of 5

"Docusign enables speedy audited document completion."

What do you like best about DocuSign? The ease of control to upload, designate signatories and also allow the ability for the signatory to delegate on if appropriate. The fact that this also integrates on platform with our ERP system so we can send contracts directly out of records, adds huge value. What do you dislike about DocuSign? It leaves documents out for signing eternally, I have yet to find a way of setting them to expire, you are required to manually void each one. Recommendations ...

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TK

Timothy K

03/01/16

4.5 out of 5

"Extremely Easy!"

What do you like best about DocuSign? DocuSign is such a time saver. I used to have to print a contract, sign it, scan it, upload it, send it back, and then file the hard copy. DocuSign made this process go from minutes to seconds. I highly recommend it! What do you dislike about DocuSign? I have not found anything I dislike about DocuSign. However, as of now I am fairly new to the software. What problems is DocuSign solving and how is that benefiting you? The benefits are how easy it is ...

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AU

Anonymous User

02/16/16

4.5 out of 5

"Easy, fast, secure Document signing"

What do you like best about DocuSign? Speed of delivery to customers, ability to move quickly, visibility over delivery/read/completed What do you dislike about DocuSign? Can be confusing for customers - can get convoluted with multiple signers. What problems is DocuSign solving and how is that benefiting you? Document signing for deployment of our service.

ES

Emily S

01/29/16

5 out of 5

"So helpful getting docs signed for my business"

What do you like best about DocuSign? I have team members across the country and this program allows me to get documents signed without faxes or scanners. What do you dislike about DocuSign? Nothing so far- it has really helped me streamline the contract process. Recommendations to others considering DocuSign: Try it, it is so helpful to get things signed without a fax or scanner. What problems is DocuSign solving and how is that benefiting you? Communicating with employees, contractors and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].