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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in May 2025: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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Starts from $10/Month when Billed Yearly

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Expert's Review

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 221-230 out of 2954

AG

Amber G

10/06/23

4.5 out of 5

"Been using for years"

What do you like best about DocuSign? As a business, we have used Docusign for all of our client relationships. We use it to deliver documents as well as get signatures for all of our agreements. The versatility and ease of use, is what keeps us coming back and using it year to year. We use it daily. Being able to create templates, and automate services for easy delivery is a big selling point. It keeps our work flow moving nicely and helps us focus on things that are important. What do you ...

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CM

Carol M

10/05/23

5 out of 5

"DocuSign is Easy to Use!"

What do you like best about DocuSign? Easy to use, clean, legible and saves paper! What do you dislike about DocuSign? Miss the face-to-face contact with new employees What problems is DocuSign solving and how is that benefiting you? I use DocuSign primarily for HR. All paperwork is completed and legible!

JA

Jose A

10/05/23

5 out of 5

"Easy to Use"

What do you like best about DocuSign? Easy to use and very practical, customer support is always helpful. Use everyday. Multiple features that work great for our buisness. Easy to use with other API programs and best of all it is easy to implement with others to use. What do you dislike about DocuSign? There isn't much to dislike about docusign. What problems is DocuSign solving and how is that benefiting you? Signatures for membership loan funding.

EC

Edward C

10/05/23

5 out of 5

"Great E-Signature Application"

What do you like best about DocuSign? It's ease of use for prepping docs for signature, but also it's capabilities for various needs related to signing process. From the workflow, mobile compatibility, and various integration options make it an easy choice for choosing it over it's competitors. What do you dislike about DocuSign? It lacks the ability to segregate envelope usage sent by a user, if the user uses/sends templates/envelopes shared by different groups. For example, it would be ...

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AU

Anonymous User

10/05/23

5 out of 5

"Simple way to obtain esignatures"

What do you like best about DocuSign? Setting up a document to be esigned is simple. Process is secure and accepted by most of the vendors we use every day. Found the tutorials to be very helpful and getting support when needed was also available. What do you dislike about DocuSign? Its not an inexpensive product. Would like to be able to text 2FA we just can't justify the expense. What problems is DocuSign solving and how is that benefiting you? When we need a signature and the individual ...

Read more

AU

Anonymous User

10/05/23

5 out of 5

"Docusign is the future!"

What do you like best about DocuSign? Docusign is great! Easy to use and tons of freatures like templates that make automating something mudane like signatures easy. What do you dislike about DocuSign? Can be expensive but that's the cost of doing business nowadays. What problems is DocuSign solving and how is that benefiting you? We are all all-remote company so Docusign has replaced handwritten signatures for us.

AU

Anonymous User

10/05/23

5 out of 5

"Use All The Time For Work"

What do you like best about DocuSign? DocuSign is a user friendly platform that is easily accessible and widely used in the business world. What do you dislike about DocuSign? Currently nothing, I regularly use docusign for work purposes. What problems is DocuSign solving and how is that benefiting you? Makes it easy to receive signatures in a timely fashion for important docuements.

AU

Anonymous User

10/05/23

5 out of 5

"Safe online sign process"

What do you like best about DocuSign? I can keep my document online safely. This way i do not have to meet client in person to get signitures as i used to do in my previous work. I almost use it everday at my work it is easy to use. What do you dislike about DocuSign? DocuSign relies on an internet connection to function. If you or your clients don't have a stable internet connection, it can be frustrating and may disrupt the signing process. I also tried to reach out to customer service ...

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DP

Darian P

10/05/23

5 out of 5

"Quick and efficient"

What do you like best about DocuSign? That you can get an electronic signature from somewhere states away in minutes. What do you dislike about DocuSign? Theres alot of prompts sometimes........... What problems is DocuSign solving and how is that benefiting you? Not having to wait days for someones electronic signature.

SN

Stevana N

10/05/23

5 out of 5

"I Love the Simplicity"

What do you like best about DocuSign? I like that DocuSign is user friendly and easy to understand. What do you dislike about DocuSign? There is nothing that I don't like about DocuSign. What problems is DocuSign solving and how is that benefiting you? DocuSign allows for quick and secure form building and signatures.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].