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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1971-1980 out of 2954

CP

Catherine P

04/26/18

2 out of 5

"Docu-expensive"

What do you like best about DocuSign? The ability to sign documents electronically What do you dislike about DocuSign? It is expensive as hell. It never worked on my outlook and for us to integrate it with salesforce was highway robbery per person. Recommendations to others considering DocuSign: Look at your budget prior to going to this software. If you have the money to spend per person, great. But for a small business, this is NOT the solution. What problems is DocuSign solving and how ...

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CP

Catherine P

04/26/18

2 out of 5

"Docu-expensive"

What do you like best about DocuSign? The ability to sign documents electronically What do you dislike about DocuSign? It is expensive as hell. It never worked on my outlook and for us to integrate it with salesforce was highway robbery per person. Recommendations to others considering DocuSign: Look at your budget prior to going to this software. If you have the money to spend per person, great. But for a small business, this is NOT the solution. What problems is DocuSign solving and how ...

Read more

ZA

zyad a

04/26/18

5 out of 5

"E signature software "

What do you like best about DocuSign? No need for paper or mailing automatically saves What do you dislike about DocuSign? Sometimes it’s confusing where you need to click What problems is DocuSign solving and how is that benefiting you? Easy quick instant contracts

MV

Melissa V

04/26/18

5 out of 5

"Easy sign and send "

What do you like best about DocuSign? I enjoy that you can easily review and sign documents online. This lessons the burden of printing and then scanning to send back to the receiver. What do you dislike about DocuSign? I don’t have anything that I dislike about the program it lets you chose from a variety of pre set signature fonts and initials. Recommendations to others considering DocuSign: It’s user friendly platform allows the user to easily review and sign documents. What problems is ...

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AU

Anonymous User

04/25/18

4.5 out of 5

"Very intuitive program for electronic contract processing"

What do you like best about DocuSign? It automatically assigns fields when I add a contract. What do you dislike about DocuSign? Advanced settings can be diffucult to find and navigate. What problems is DocuSign solving and how is that benefiting you? We can process contracts wuicker.

AU

Anonymous User

04/25/18

4.5 out of 5

"Very intuitive program for electronic contract processing"

What do you like best about DocuSign? It automatically assigns fields when I add a contract. What do you dislike about DocuSign? Advanced settings can be diffucult to find and navigate. What problems is DocuSign solving and how is that benefiting you? We can process contracts wuicker.

AU

Anonymous User

04/25/18

4.5 out of 5

"Easily accessible software with minor hiccups."

What do you like best about DocuSign? The speed and ease of use. We use this program with clients who are anywhere from 23-85 and they can all grasp it quite easily. Also, being able to track where your document is and who has signed is a plus. We have templates that are easily applied that tell the client right where to sign. What do you dislike about DocuSign? There isn't much customization. We sometimes would like to add fields in and have been having trouble doing so. Also, sometimes ...

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AU

Anonymous User

04/25/18

4.5 out of 5

"Easily accessible software with minor hiccups."

What do you like best about DocuSign? The speed and ease of use. We use this program with clients who are anywhere from 23-85 and they can all grasp it quite easily. Also, being able to track where your document is and who has signed is a plus. We have templates that are easily applied that tell the client right where to sign. What do you dislike about DocuSign? There isn't much customization. We sometimes would like to add fields in and have been having trouble doing so. Also, sometimes ...

Read more

KC

Kevin C

04/25/18

5 out of 5

"Seamless digital signatures"

What do you like best about DocuSign? Ease of use for both the sender and the signer is the number-one benefit for us. Among the features that stand out are integration with Salesforce and related third party applications (for example, Conga Composer) and auto-tagging (automatically placing signature and other fields in documents). What do you dislike about DocuSign? There's nothing about the e-signature product that I don't like. That said, I often find myself wishing that DocuSign would ...

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VB

Veronika B

04/24/18

3 out of 5

"Good alternative to traditional contract signing"

What do you like best about DocuSign? ability to sign contracts remotely, share documents What do you dislike about DocuSign? nothing in particular, so far no complaints What problems is DocuSign solving and how is that benefiting you? easily signing contracts from across the country/world, benefit: not all parties have to be in the same place

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].