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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1831-1840 out of 2954

RJ

Rose J. T

02/12/19

4.5 out of 5

"Very good application to sign documents digitally."

What do you like best about DocuSign? Well, DocuSign does what it has to do, the application is designed for a specific task, which is to create stamps or digital signatures, for different types of documents, apart from this, it has different types of editing tools that have the most of text processors that are normally used, which is an ideal complement, to create documents, that represent a brand, and give a touch of additional quality. What do you dislike about DocuSign? Should have ...

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RG

Robert G

01/31/19

5 out of 5

"Secured Document signing"

What do you like best about DocuSign? I really enjoy that this app allows me to secure and protect my contracts, letters , forms and more for all my electronic signatures. It gives me verification that my document has been signed electronically. It makes it easier in emergencies when you need a signature right away to meet a deadline What do you dislike about DocuSign? Sometimes when I receive an email to securely sign a document that I received requires a password to sign my document, but ...

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LO

Lars O

01/29/19

0 out of 5

"Keep Changing their Terms and Not Flexible With Businesses Trying to Scale Up or Down"

What do you like best about DocuSign? Not having to print/scan every new lease and lease renewal anymore. What do you dislike about DocuSign? After having been both a Business Pro and Corporate client for over a year I feel like I have enough experience to leave a genuine review. Though there has been some frustration all along with new account managers not familiar with our initial agreement (of course a company like Docusign will have lots of turnover, but maybe they could have a better ...

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AU

Anonymous User

01/29/19

5 out of 5

"Useful and Easy to use"

What do you like best about DocuSign? It makes sharing and filling out applications and other forms so much easier! What do you dislike about DocuSign? I only wish more people would use it! It would also be nice to have a saved handwritten signature function. Recommendations to others considering DocuSign: It is very helpful and easy to use! What problems is DocuSign solving and how is that benefiting you? Sharing and filling out applications and other documents for colleagues and applicants.

AU

Anonymous User

01/25/19

5 out of 5

"A simple way that resolves old fashioned."

What do you like best about DocuSign? A fast and convenient way to receive a contract from the Customers. What do you dislike about DocuSign? There’s nothing that I can dislike about this app. Recommendations to others considering DocuSign: Pioneering the industrt. What problems is DocuSign solving and how is that benefiting you? Paperless contracts, eletronically, expediting the process.

AU

Anonymous User

01/23/19

3.5 out of 5

"Learning curve worth it"

What do you like best about DocuSign? A lot of stuff goes on on the backend I don't know about - and don't need to know about. Easy, efficient once you get used to it. What do you dislike about DocuSign? A bit of a learning curve in the beginning: signing order, envelope data, info copy, etc. I just need a signature! What problems is DocuSign solving and how is that benefiting you? Definitely makes approval processes much simpler and quicker.

AU

Anonymous User

01/22/19

4.5 out of 5

"DocuSign Review "

What do you like best about DocuSign? Amazing and professional way to receive documents quickly in a timely fashion. What do you dislike about DocuSign? Currently, noting I haven't encountered any problems when families use them. What problems is DocuSign solving and how is that benefiting you? Documents for clients/families to sign.

AU

Anonymous User

01/22/19

5 out of 5

"Great Application For Getting Urgent Docs Reviewed & Signed"

What do you like best about DocuSign? This software is very user friendly. I found that it is easy to use and understand.. What do you dislike about DocuSign? I do not like that the system constantly asks you if you want to sign up for an account. Recommendations to others considering DocuSign: Great tool and efficient to getting doc signed while conserving privacy. What problems is DocuSign solving and how is that benefiting you? Signing application contracts etc.

AU

Anonymous User

01/17/19

4.5 out of 5

"Docusign great product"

What do you like best about DocuSign? The ease of sending electronic documents to our clients. Docusign has made it easy to communicate with our clients. What do you dislike about DocuSign? I cannot think of much, this is a great product. I might add a way to customize the way Docusign emails are sent out. What problems is DocuSign solving and how is that benefiting you? Communication with our clients and the decrease of time for signed documents to return.

AU

Anonymous User

01/17/19

4 out of 5

"Easy process"

What do you like best about DocuSign? It makes it easy to send forms to clients that’s are not in the area, different counties or state What do you dislike about DocuSign? Client has to load the program, Sometimes that are cautious about downloading programs Recommendations to others considering DocuSign: It makes it easy to have documents signed quickly and also if you are not in the same location. What problems is DocuSign solving and how is that benefiting you? We can complete returns ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].