DocuSign Reviews in September 2026: User Ratings, Pros & Cons

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I specifically set the account up without recurring payments and yet the account has taken a further 2 payments. On noticing a pending transaction from them this month I called and asked for a refund. Despite the fact that I haven’t even logged in since the account was setup they would only refund the last payment. Furthermore, having had a call scheduled with a rep and having sat around waiting for over half an hour, they didn’t call. It transpired following a brief online chat with a ...

Stay away from Docusign

I was being charge monthly without me knowing or agreeing to. Total BS. Horrible customer service...

Stay away from Docusign

I was being charge monthly without me knowing or agreeing to. Total BS. Horrible customer service...

Rude customer service reps. Terrible Cancellation Policy.

The customer service reps are rude... and they don't even do what you asked them to do to boot. I called to cancel this service on 11/29/19. The rep said I couldn't cancel til the next billing cycle. She said she'd have to downgrade my account for the month then it would cancel on the following billing cycle. They just took a payment from me THAT DAY. I said, well if you're downgrading me am I getting a refund? Nope. So, I said well if you're not giving me a refund for the month then I want ...

Rude customer service reps. Terrible Cancellation Policy.

The customer service reps are rude... and they don't even do what you asked them to do to boot. I called to cancel this service on 11/29/19. The rep said I couldn't cancel til the next billing cycle. She said she'd have to downgrade my account for the month then it would cancel on the following billing cycle. They just took a payment from me THAT DAY. I said, well if you're downgrading me am I getting a refund? Nope. So, I said well if you're not giving me a refund for the month then I want ...

"Easy & Accepted"

What do you like best? Makes for superfast turnaround. For field can be customized, same with the order of signatories. What do you dislike? No support for customer automated forms yet. Can only see documents you are copied on. Recommendations to others considering the product: Just do it. Most customers are willing to use it now. What problems are you solving with the product? What benefits have you realized? Dramatic improvement in turn around times for signature and reduced requests for ...

"Easy & Accepted"

What do you like best about DocuSign? Makes for superfast turnaround. For field can be customized, same with the order of signatories. What do you dislike about DocuSign? No support for customer automated forms yet. Can only see documents you are copied on. Recommendations to others considering DocuSign: Just do it. Most customers are willing to use it now. What problems is DocuSign solving and how is that benefiting you? Dramatic improvement in turn around times for signature and reduced ...

"Simple to awful product and customer service"

What do you like best? Simple to setup for basic signing. Reasonable cost for features. Familiar to most people. Intuitive for signers. What do you dislike? Was OK until they changed it... I need to require singers to have an account. They show on their support documents that it can be done via the Login Requirements setting in the Admin console under Security Settings-Authentication Settings. This has mysteriously disappeared, even though support articles shows it is still there. I have ...

"Simple to awful product and customer service"

What do you like best about DocuSign? Simple to setup for basic signing. Reasonable cost for features. Familiar to most people. Intuitive for signers. What do you dislike about DocuSign? Was OK until they changed it... I need to require singers to have an account. They show on their support documents that it can be done via the Login Requirements setting in the Admin console under Security Settings-Authentication Settings. This has mysteriously disappeared, even though support articles ...

"Getting a signature over the internet."

What do you like best about DocuSign? I love how easy it is to use DocuSign. They allow you to send contracts over the internet and get a digital signature that allows you to confirm a contract/invoice. Then they save all the documents on DocuSign just incase you need it again in the future. Another thing I love about it, is they provide templates for you to use or you can upload your own PDF Contracts. What do you dislike about DocuSign? There not much to dislike about Docusign, however I ...