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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1401-1410 out of 2954

S

Sue

07/09/20

1 out of 5

Forced to change an expiration date on…

Forced to change an expiration date on an envelope, then found it impossible to do so. The instructions on the web don't seem as if they are even coming from the same universe as planet earth - I can't even find the functions they refer me to. Really poor instructions for using the site. I ended up pen-signing, scanning, and emailing a document I spent an hour trying to docusign. Bad.

CJ

Carol J

07/07/20

4 out of 5

"A modern way to sign documents"

What do you like best about DocuSign? I like how you just sign and starting once and you're finished. it fills in your mark and initials for you with only a tick of the mouse. DocuSign permits a brilliant arrangement more chances to return together by diminishing the boundary of requiring either myself or customers to visit a proportionate area. What do you dislike about DocuSign? I don't have any grumblings about this product. It does all that we'd like it to attempt to. On the off chance ...

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HB

Huxley B

07/04/20

5 out of 5

"An e-management service that provides solution to your companies and simplifies the work."

What do you like best about DocuSign? The prime features of DocuSign are task progress, templates, authentication, auto reminders, document analytics and many other. It works for all sizes of companies without any restrictions. The main advantage of DocuSign that is seen is that it produces fast results in less amount of time so it enhances productivity and saves the user a large amount of time. The price is 10$ per month so it provides multiple functions at a very low cost. It is web/cloud ...

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UI

User in Consumer Goods

07/03/20

5 out of 5

"Quick and easy signature"

What do you like best? This program is super fast and easy. I love being able to sign documents on my phone. I also like how you automatically get a copy of the contract to your email. What do you dislike? From the times I have used DocuSign I have not experienced any problems. Recommendations to others considering the product: This is by far the easiest application to get signatures quick and easy. All it takes is a quick email and then signature right on your phone! What problems are you ...

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AU

Anonymous User

07/03/20

5 out of 5

"Quick and easy signature"

What do you like best about DocuSign? This program is super fast and easy. I love being able to sign documents on my phone. I also like how you automatically get a copy of the contract to your email. What do you dislike about DocuSign? From the times I have used DocuSign I have not experienced any problems. Recommendations to others considering DocuSign: This is by far the easiest application to get signatures quick and easy. All it takes is a quick email and then signature right on your ...

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SJ

Steve J

06/29/20

1 out of 5

Bait and Switch. Greedy 🤑 Policies

Don’t even think a business or a Pro will take care of your small business needs (we are 18 employees). Our sales teams send out sales agreement and we have exceeded our “reasonable” volumes for $30 /month. We send about 80 docs per month. $40 pro package does not cover this either. Nope the docusign sends in their “sales” team (extortion team) and bid you the job at around 10x what you were paying. If you read their fine print “reasonable” I am told is defined as 10 documents a month or a ...

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UI

User in Information Technology and Services

06/27/20

4 out of 5

"DocuSign"

What do you like best? It’s super easy and helpful all you do is make one signature and you can continue using it moving forward What do you dislike? That you can only use it with in docusign so the document is adobe you cannot use that signature What problems are you solving with the product? What benefits have you realized? Customer Sign Offs, to reduce paper and waste. Also for Signatures around the world

JS

James S

06/26/20

5 out of 5

"Easy to Use and Does the Job"

What do you like best about DocuSign? I was sent a document to sign using DocuSign and it was very easy to set up an account. The platform is intuitive and signing documents using DocuSIgn is very simple. What do you dislike about DocuSign? No real downsides unless you don't want to set up an account to use it. Recommendations to others considering DocuSign: I don't have any recommendations. It's a solid product. What problems is DocuSign solving and how is that benefiting you? Being able ...

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AU

Anonymous User

06/25/20

3.5 out of 5

"Docusign pros and cons"

What do you like best about DocuSign? Docusign helps give a professional look to new customers who sign up with our business instead of emailing multiple attachments with forms to sign and scan back to us. What do you dislike about DocuSign? Docusign does not help much with the issue of PCI compliance. What problems is DocuSign solving and how is that benefiting you? Docusign has helped give a professional look to our documents we send to new clients.

UI

User in Management Consulting

06/25/20

5 out of 5

"Great tool"

What do you like best? Document merging with conga is a seamless experience What do you dislike? I actually like everything about docusign What problems are you solving with the product? What benefits have you realized? We sign all of our contracts using docusign

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].