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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 1341-1350 out of 2954

MK

Mr K Wilkins

09/02/20

1 out of 5

Wont allow me to fill out…

Wont allow me to fill out document,useless.have requested documents via royal mail.Waste of time.

BW

brittany w

09/01/20

5 out of 5

"DocuSign Review 10/10 recommend"

What do you like best about DocuSign? I LOVE DocuSign!!! I have always had everything done hand written in person. Especially since COVID19 - this has been the best thing for business yet! My caregivers absolutely love this and love not having to come to the office so often. (some travel from up to an hour away). This honestly has been the best thing created. It is so easy to access. Even some of my retired, older caregivers are able to figure this out and it is so wonderful. What do you ...

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CS

christopher s

08/28/20

5 out of 5

"Amazing product that has been great during the pandemic"

What do you like best about DocuSign? The ease of use and the ability to perform multiple types of transactions from real estate to HR to financial docs . What do you dislike about DocuSign? Lately there have been some UI issues on iPhones with the buttons being hard to tap What problems is DocuSign solving and how is that benefiting you? Have done a rental property purchase 100% digital and remote during Covid and have executed a number of financial transactions with the bank and ...

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CS

Christopher S

08/28/20

5 out of 5

"Amazing product that has been great during the pandemic"

What do you like best? The ease of use and the ability to perform multiple types of transactions from real estate to HR to financial docs . What do you dislike? Lately there have been some UI issues on iPhones with the buttons being hard to tap What problems are you solving with the product? What benefits have you realized? Have done a rental property purchase 100% digital and remote during Covid and have executed a number of financial transactions with the bank and investment companies.

RS

Ron Schaefer

08/25/20

2 out of 5

While Docusign DOES let you sign things…

While Docusign DOES let you sign things electronically, it has persistent errors in personal accounts, logging into support, and accessing account features when someone sends you a document to sign. Really half-baked on the account/features side.

GS

Guillaume S

08/24/20

5 out of 5

"Great experience, makes it easier to close deals"

What do you like best about DocuSign? Seeing if they viewed my contract so I know if they reviewed it. Its easy to create envelopes and send them out for signature. It's reliable, simple, and fast. What do you dislike about DocuSign? Works great and does everything that I need it to from a contract management standpoint. Could use more forms of text collection when creating an envelope. Recommendations to others considering DocuSign: This is a great tool. Use it over anything else. What ...

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TO

Tamara O

08/17/20

4.5 out of 5

"Hace mi vida mucho más fácil debido a la firma electrónica."

What do you like best about DocuSign? Ayudará a las empresas a recoger firmas eléctricas y a controlar las transacciones digitales. Si una persona necesita firmar un documento, puede entregarlo en línea usando este programa específico y puede ser firmado muy fácilmente. Además, permite servicios de confirmación de identidades y de verificación del flujo de trabajo digital. Le ayudará a crear nuevos documentos y nuevos contratos con las plantillas actuales o tal vez pueda comprar y hacer los ...

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AM

A. Marie C

08/14/20

4 out of 5

"Easily share documents among clients and potential clients for signing."

What do you like best about DocuSign? I can easily share documents for sharing. Even those with limited technological experience can use docusign with minimal guidance. What do you dislike about DocuSign? I don’t have anything that I dislike about using docusign. Recommendations to others considering DocuSign: You can use this with clients not used to most technologies. What problems is DocuSign solving and how is that benefiting you? I am able to share documents to sign and receive those ...

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ÁT

Álvaro T

08/14/20

4.5 out of 5

"Speed up your bureaucracy work."

What do you like best? DocuSign has made our business much easier and we've totally replaced all bureaucratic formalities as well as associated activities for every transaction type, settlement or perhaps business contract. We've replaced the most practical schedules with the criteria of ours and simplified the procedure in a far more digital format. Today we handle paper signing, shrink dispatch, verification as well as tax safety, as well as quick upload of files in a complete and simple ...

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AM

Angela Marie C

08/14/20

4 out of 5

"Easily share documents among clients and potential clients for signing."

What do you like best? I can easily share documents for sharing. Even those with limited technological experience can use docusign with minimal guidance. What do you dislike? I don’t have anything that I dislike about using docusign. Recommendations to others considering the product: You can use this with clients not used to most technologies. What problems are you solving with the product? What benefits have you realized? I am able to share documents to sign and receive those documents in ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].