DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"So far so good"

What do you like best about DocuSign? We are used to navigating Docusign, easy to use What do you dislike about DocuSign? Cant think of any that i dont like right now, except maybe were paying for it now Authentication sometimes slows us down and delays the process. Recommendations to others considering DocuSign: Other than its easy to use, I have nothing else to say. Docusign has been something we were using for the longest time. Its good so far and everybody in my team seems to not have ...

"Docusign goes above and beyond"

What do you like best about DocuSign? Docusign has great convenience measures, especially for designing contracts that can be e-signed. The customer service is outstanding as they have proven time and again. What do you dislike about DocuSign? It took some time to figure out what the problem was on my website, but that is not much fault of anyone. Recommendations to others considering DocuSign: Docusign has went above and beyond regarding customer service. When I had a problem with the way ...

"Great tech and intuitive platform"

What do you like best about DocuSign? Ease of use with interface. The platform is intuitive and makes sense. What do you dislike about DocuSign? Onboarding DocuSign for our firm was a literal disaster. We are paying for the Salesforce integration and no one knew how to help us and it took almost a year to be able to use after much trial and error on our part, just to find out that we wont even really use it. Recommendations to others considering DocuSign: Don't pay for add on features that ...

"Electronic document signing"

What do you like best about DocuSign? The fact that you can sign documents electronically from anywhere, coupled with their security. What do you dislike about DocuSign? Can be too complicated for older or non-technologically-inclined individuals. What problems is DocuSign solving and how is that benefiting you? Execution of documents remotely that would previously require in-person ink signatures.

The DocuSign secret finally revealed

The DocuSign secret finally revealed! DocuSign salespeople must be the best trained people. Just try getting a straight answer from them as to how much it REALLY costs if you go over the 100 "envelope" limit per year. No matter how many different ways I tried to get a simple answer to that question they refuse to answer - one rep even hung up on me when when she became confused. Essentially, this is the same (actually worse) than companies that advertise that their product is only 99 cents ...

I called and wanted fax service

I called and wanted fax service, was charged $480 and they couldn’t even fax. It has been 6 weeks with no refund. I am being told they system is broken at moment on refunds. It has been 6 weeks, they are scammers.

"Docusign"

What do you like best about DocuSign? It's a convenient electronic signature that provides the best services for organizations mine being included. I love the graphics and the fonts, it's just amazing how it works. The fact that we are in a digitalized era, Docusign plays a major role when it comes to signing documents. Easy to use, not complicated as other sites. What do you dislike about DocuSign? It is very expensive for companies. They should review their pricing because it's way too ...

Wish I had read these reviews sooner

Wish I had read these reviews sooner. Agree with all of the reviews. Awful service, please avoid and save your money. So many other companies offer the service for much less. I have been trying to reach customer support for over a month and no one has responded other than automated emails. No phone number on their site to call. They say to go through their online system but I only get automated responses. No response to my request to have someone call me or a number I can call. Like the the ...

They don't have an online option to…

They don't have an online option to cancel or downgrade the plan, their online guide is false, I spent over an hour trying to find it, then rang them which they confirmed is for "security purposes" really... Why not have an email verification to cancel instead? Bad practice. They will rot and be forgotten soon, with most people moving to better companies UPDATE - THEY JUST CHARGED ME FOR THE FOLLOWING YEAR SUBSCRIPTION WHEN I CANCELLED WITH THEIR REP A WEEK AGO! SHOCKINGLY TERRIBLE! AVOID ...

"DocuSign is the most recognized name in digital signatures. Well as promised"

What do you like best about DocuSign? Everyone knows how to use the software and it's easy to add folks to my account. There is a ton of other software that integrates with DocuSign easily. What do you dislike about DocuSign? I have had some support problems be they are rare. I understand that it is a large company covering a lot of features. What problems is DocuSign solving and how is that benefiting you? Getting contracts signed quickly and remotely. We used to email contracts and our ...