9.8
SpotScore
DocuSign Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $10 / Month when Billed Yearly
DocuSign Reviews & Ratings
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Spotsaas Editor’s POV
DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more
DocuSign pros and cons
Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.
Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.
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Showing 91-100 out of 2954
AU
Anonymous User
02/12/24
"Program worked great, service severely lacking"
What do you like best about DocuSign? It was very easy to create and send documents out for signatures, especially working with folks that do not have their own email addresses or have a hard time with technology. What do you dislike about DocuSign? Customer Service was very slow to respond and often found that our help tickets expired before we got any kind of response. Account manager contact was the same in response time and we even paid extra for the premier support. What problems is ...
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K
Kieran
02/08/24
Economy of movement
Economy of movement, I can get a lot done without going anywhere.
MB
Magnus Bergman
02/07/24
User-friendly
User-friendly, works perfect.
K
Kara
02/06/24
Great Application Horrible Business Practice
While the platform itself is great, their subscription is VERY misleading. It is not upfront about how many envelopes you get with each plan and you have to click into the FAQ's to figure that out, which I found out too late. It is very deceitful that they are hiding it and have you sign up because the plan pricing reads that it is unlimited until you sign up unless you actually read the FAQ's. I cannot believe they are charging almost $5 for every envelope sent. I would have NEVER signed ...
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DB
Dima Bakkar
02/04/24
Clear and easy to use
Date of experience: February 05, 2024
PS
Paul S
02/01/24
Pissed that I have to give one star
Pissed that I have to give one star. EVERY time I use docusign I have a problem. And there's no one to help. My beef is I KNOW that this company doesn't give a damn about what their customers think or want. There are SO MANY things that I could suggest to make this product better. Not only do they not ask for suggestions, they make it impossible to offer suggestions. Heading over to Dotloop
RP
Richard Perrott
02/01/24
Great for my agreements
Date of experience: February 02, 2024
AG
Allegra Ghiloni
01/31/24
Docusign makes working with clients…
Docusign makes working with clients really easy!
AR
Andrew Ryan
01/28/24
very easy to use !
Date of experience: January 29, 2024
A
Anne-Marie
01/28/24
Very poor customer service
I have had a number of terrible experiences with DocuSign. To be clear, I am a business user of DocuSign, have been for years. The companies I work for pay thousands of euro for licenses every year. There is always some form of issue with DocuSign, particularly around renewals. And unfortunately you just have to figure it out yourseld because their customer service is terrible. It seems clear to me their customer support are severely undertrained. I recently asked to speak with a manager to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].