Document360 Reviews in May 2025: User Ratings, Pros & Cons

"One of the best ever platform to create our own internal team knowledge base!"

What do you like best about Document360? As a project implementation manager, I was struggling to build a share link which can be accessed internally within my team. While checking for a good platform, I have seen wonderful reviews about Document360. I always wanted to try before any purchase, then I have seen great offer to try their trail service for 14 days with no credit card details!! This shows their confidence in their wonderful service. I started with trail and purchased their ...

"Great tool for knowledge management & documentation"

What do you like best about Document360? Document360 is very flexible & customizable. It makes the process of creating online documentation for our products easy. Sharing it with our customers and teams is easy. Our writers love working on it! What do you dislike about Document360? Document360 is something that fits our requirements perfectly. So there's nothing that we have disliked so far. Recommendations to others considering Document360: If you are looking for something flexible, ...

"Very pleased so far"

What do you like best about Document360? We are still new users of Document360, so we are figuring out how best to organize our information. It is VERY easy to rearrange information, and so far we have not encountered any functional limitations to the system. It's been easy and fun to learn. What do you dislike about Document360? I'm not sure there's much to dislike at this point. Any issues we've had, the Customer Happiness Team has resolved immediately. What problems is Document360 ...

"Easy to learn and easy to use"

What do you like best about Document360? I can import Word documents. Since most of our existing documentation is in Word, it saved a great deal of time to simply import them instead of recreating from scratch. Also I like how intuitive the product is. What little I did not figure out for myself, I was able to find in their documentation. And their tech support is wonderful! Very quick to respond. Very knowledgeable and supportive. What do you dislike about Document360? Just some minor ...

"A great internal self service support base."

What do you like best about Document360? Simple navigation to find the answer for your support question, clearly laid out and well organized. Instant search engine that provides the results you want on the spot. What do you dislike about Document360? None for now. However, I would like to watch tutorial videos to guide me better. What problems is Document360 solving and how is that benefiting you? With Document 360, we can host our knowledge base using our own custom domain, which was one ...

"Document360 is one of the best knowledge base platform for our customer support system."

What do you like best about Document360? One feature about Document360 that I would say stands out the most is the fact that it is easy for me to use even though I don't have any experience using HTML. Around 2 hours of training is all that is required. With regards to knowledge management, we didn't hit any roadblocks utilizing this tool, and the fact that we could respond to queries within minutes is a bonus to our team. What do you dislike about Document360? Document 360 is a very ...

"Pure Knowledge base tool"

What do you like best about Document360? I find the article level versioning feature very helpful to keep a track on all the changes made in an article. D360 is very convenient to use, didn't take much time to learn the product. Also, the support is excellent. What do you dislike about Document360? Nothing that I can remember in specific. Recommendations to others considering Document360: If you are looking for a pure Knowledge base software, go for it! What problems is Document360 solving ...

"Fitted into our requirement."

What do you like best about Document360? Knowledge Base Assistant. The KB Assistant can be integrated into your website. The Sales Team has done a great job. The Support they provide is good. What do you dislike about Document360? The editor can be better. The Markdown editor does not have more options. What problems is Document360 solving and how is that benefiting you? We had a problem with Back up and Analytics in our previous tool. DOcument360 has auto backup and good Analytics. Also, ...

"Easy set-up and authoring"

What do you like best about Document360? The best feature, by far, has been the ability to upload a Word document to create an article. If the Word doc is properly formatted with heading Document 360 has the option to parse out each section as its own "step"/article. Authoring time is significantly reduced. What do you dislike about Document360? It took me a little bit of time to understand how to create the Home Page--it was my error because Document 360 made a very clear Category with ...

"Great not only for SaaS Documentation"

What do you like best about Document360? Ease of setup, well organized and a plethora of useful features, such as versioning, reader groups, self signup and mixed accesses. What do you dislike about Document360? Because it is a complete application, the setup sometimes can be a little scary. What problems is Document360 solving and how is that benefiting you? All our documentation behind a login with versions and structure.