Dixa Reviews in May 2025: User Ratings, Pros & Cons

"Easy to use and some many handy features!"

What do you like best about Dixa? The use of lightning bolts and the ease of setting follow ups. The new feature of merging contacts is also really useful. The customer support team are always there to help and reply in seconds :) What do you dislike about Dixa? I preffered the old style analytics, it seems easier to view the data. Would love to be able to delete tags when needing to as well. What problems is Dixa solving and how is that benefiting you? We use Elevio as well which helps ...

"Dixa is a great system"

What do you like best about Dixa? I like that it is super simple to get started with. I like that is is user friendly and easy to create changes in flow and other settings. I have used Zendesk before, and I actually feel that Dixa is more easy to setup and to use for agents. I like dixa acadamy and use it in my onboarding for new agents. You onbarding program is also really good an did not feel left alone What do you dislike about Dixa? I would have loved that the attention in my onboarding ...

"Great customer support"

What do you like best about Dixa? Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set. Opportunity to submit to support any suggestions of developing new features and they always answer quickly to any request. What do you dislike about Dixa? Currently, we are really happy about DIXA and overall with any ...

"The best way to interact with customers through different methods"

What do you like best about Dixa? My favourite thing about Dixa is the ease of using the application and the possibility of being able to do things at the same time I also appreciate the design and the colours used. What do you dislike about Dixa? Sometimes it happens that I cannot take several mails at the same time because the system says that I have reached the maximum number of mails even though this is not true. It's a small bug but it has happened to me a few times What problems is ...

"Great upgrade"

What do you like best about Dixa? The biggest improvement was the speed of going through conversations and ease of use. Team productivity has increased immediately What do you dislike about Dixa? Not having a mobile app is a bit of a drawback; the CSAT calculation formula is a bit more taxing and meant a decrease in score vs our previous platform What problems is Dixa solving and how is that benefiting you? Managing our customer support inbox

"Super helpful team and easy to use tool"

What do you like best about Dixa? Easy to set up ongoing support is exceptional No question is ever too much Not a faceless company in a sea of accounts like with Zendesk What do you dislike about Dixa? No app currently available - let's hope it's on the roadmap! What problems is Dixa solving and how is that benefiting you? Allowing us to communicate with our customers in channels that suit them Easy to use and makes us more productive as a team Easy to set up and manage under the hood ...

"Great Ticketing Tool"

What do you like best about Dixa? Dixa allows lots of integrations, like Shopify, elevio etc.. Productivity is easy to track and creating Queues is easy. Quick Responses easy to integrate, as well as spam filters. Dixa Support is always available. What do you dislike about Dixa? Analytics could be more detailed and plausible. Email Flow creation could be easier, as well as adding and removing agents from Queues. Search function could be better, Dixa searches either in Conversations, Notes, ...

"Head of Customer Engagement"

What do you like best about Dixa? Strong business partners: Dixa is not just the tool that we are using to communicate with our customers, it also gives us a strong partner that keeps us updated on business trends as well as advises on overall strategy. What do you dislike about Dixa? When we started using Dixa about 12 months ago, we had a few reporting requests. However, we were able to raise those, get to speak to SMEs and either got help to get the needed information ad hoc or saw the ...

"DIXA made our dayly job easy!!!"

What do you like best about Dixa? I like that dixa is a system that is intuitive. I don't have to learn and onboard new colleagues What do you dislike about Dixa? That we as a company dont fullfill the hole potential. Which is our fault and not dixa!! What problems is Dixa solving and how is that benefiting you? Dixa is solving support in general but also that I can use the analytic system to see exactly how every agent are doing.

"Experiencing Miuros"

What do you like best about Dixa? I love the service provided by the customer teams and their guidance. That really helps me to take my business on an absolute path and I can develop some extra skills related to my business. What do you dislike about Dixa? Nothing much. But it could be better if the contact service is improved. Other than that every thing is working properly. What problems is Dixa solving and how is that benefiting you? Miuros helps me to analize the data of my work and ...