Dixa Reviews in May 2025: User Ratings, Pros & Cons

"Dixa is the best thing that could have happened to us."

What do you like best about Dixa? The whole set up was very simple and the flow builder is the best I have seen so far, it makes everything so much easier and clearer. Also the speed at which new features are developed is incredible, you can have a say and you feel taken seriously. The new messenger is also great and no comparison to the old chat, everything seems more professional and modern. What do you dislike about Dixa? The analytics still needed some work and there could be more ...

"Super smooth, reliable service!"

What do you like best about Dixa? It's a really smooth process, clean looking application. The team are always so speedy ad helpful if we ever have any issues! What do you dislike about Dixa? Occasional issues with abandoned calls that we'd like to explore more. What problems is Dixa solving and how is that benefiting you? All of our customer issues are so easy to handle from Dixa with all the integrations

"Dixa is an innovative Customer support tool, that makes reaching our customer easy."

What do you like best about Dixa? What I like best, is the way they handle the flow of conversations. I now have robots, instead of agents doing the prioritazion. What do you dislike about Dixa? Support is a bit slow, but nice people. Better and quicker, than what I have tried on other customer support systems, as Zendesk and Intercom. Recommendations to others considering Dixa: I can only say one thing. Do it yesterday! What problems is Dixa solving and how is that benefiting you? We are ...

"Dixa is so good, and i love using it"

What do you like best about Dixa? The chat, its good and the cosumers also likes it What do you dislike about Dixa? Nothing, everything works and i love it. What problems is Dixa solving and how is that benefiting you? We sovel our support probs and we and our costumers are so happy

"Excellent - all from the product to the amazing customer service team"

What do you like best about Dixa? Our team is enjoying Dixa and we like everything from the product to the amazing customer service. It is exciting to follow the development roadmap and we always looking forward to hearing about the latest updates and tweaks. What do you dislike about Dixa? Have to say that it is hard to find what could be better :) But one thing we can mention is that we are missing an insightful tag overview in the new analytics. What problems is Dixa solving and how is ...

"Game-changing for small-medium businesses"

What do you like best about Dixa? Dixa does an excellent job of improving the agent experience and increasing productivity through an easy-to-use and intuitive platform which rethinks the "ticket-desk" approach to CS and replaces it with a customer-first approach. On top of that, the level of support they provide is significantly better than any other tool on the market. What do you dislike about Dixa? Dixa's reporting capabilities are not quite at the same level as some of its competitors. ...

"Detailed and flexible CS dashboards"

Describe the project or task Dixa helped with: We use Miuros to analyze the customer support data that we're compiling in Zendesk. It's an easy way to see how agents are doing and compare work across teams. Miuros also allows us to collect and analyze data on our macro usage. This is one of the big gaps in Zendesk's reporting. What do you like best about Dixa? I love how easy it is to customize the dashboards (especially compared to Zendesk Explore). The team at Miuros is constantly pushing ...

"Great product and great support"

What do you like best about Dixa? The cooperation with Dixa and seamlessness of the products interface and use What do you dislike about Dixa? Nothing really, small things would be better, but due to the great cooperation they listen and update with our ideas in mind Recommendations to others considering Dixa: Dixa is a great solution no matter the size of your company, with all solutions needed, together with great support and relationship. What problems is Dixa solving and how is that ...

"Efficient"

What do you like best about Dixa? The ability to recognize customers across platforms and direct integrations on customer cards to our ecommerce platform. It saves time. We don't have to ask our colleagues if they've talked to the customer they are currently on the phone with and we don't have to ask customers for their order number 99% of the time. Side conversations has been a big help to us. We reduced the use of our "personal" work emails, since we've started using Side conversations to ...

"A great chatbot that makes our customers and support team happier!"

What do you like best about Dixa? Before we started using Solvemate I was a bit scare of how tricky it might be to set up and maintain a chatbot, but that turned out to be unnecessary. The onboarding with Solvemate was well organised and actually fun and I was surprised by how easy it is to maintain a chatbot with their software. The data insights allow me to monitor our bot's performance at any time and I can easily adjust our bot according to customer feedback or recent changes in our ...