Dialpad Talk Reviews in June 2026: User Ratings, Pros & Cons

Gets the job done

What do you like best? Love the Salesforce integration. Makes it easy to connect to accounts of our donors so we can keep track of who's talked to them and what was discussed. What do you dislike? Dislike that sometimes the Salesforce integration pops up with multiple matches even if it's the same person. Wish there was a way to combine those. Also wish I could use that on my phone so I don't have to be on my laptop. Recommendations to others considering the product: It ...

Love it!

What do you like best? I can make calls at a very economical rate. It's been great and there hasn't been any problems with the audio. What do you dislike? The interface can be slightly confusing at the start but nothing you can't get used to. What problems are you solving with the product? What benefits have you realized? Helps me keep in touch with all customers. I think it's great having such solutions to communications in business.

Spoken to collegues & clients numerous times on dialpad

What do you like best? Ability to see transcripts post conversation What do you dislike? Had major issues with devices not ringing when logged into multiple devices What problems are you solving with the product? What benefits have you realized? The ability to transfer calls and have departments

It's nice to have a separate phone number for work in the same mobile device

What do you like best? I can answer calls using either my mobile device or my computer and since it works over an internet connection I don't need to use cellular data for work related calls. I can call from almost everywhere and it has a great feature of translating the calls you can't answer as a text message, I really liked this feature. In case I don't have an internet connection I can still make calls from my cellular using dialpad. It has an option to manage conference calls which ...

Happy Dialpad User

What do you like best? Customer service has been outstanding. When I have reached out with technical questions, I've received prompt, helpful attention. What do you dislike? I had issues with AT&T's modem that created call quality problems. It was no fault of Dialpad's. Once I was able to obtain a new modem from AT&T and change a couple of settings, Dialpad has worked fine for me. I would recommend that Dialpad advise their new customers that have AT&T as their ISP to look into ...

It's very easy to use, and very helpfull if you need to call all countries. Its' very helpfull!

What do you like best? The quality of the calls, it's very usefull What do you dislike? My Internet conection, I use it in all types of connections and works like a cellphone call. Recommendations to others considering the product: Ease to use, very high quality on the calls. What problems are you solving with the product? What benefits have you realized? When I have to bring support to other country, I allways use Dialpad.

Great tool!

What do you like best? It's a very reliable dialer, super user friendly, and amazingly helpful when trying to review stats or info on calls placed. What do you dislike? So far so good1 Haven't found any issues with it. It definitely covers all my needs. Recommendations to others considering the product: Try it, you'll fall in love with it. What problems are you solving with the product? What benefits have you realized? Using Dialpad as a dialer helps me have daily ...

Great tool to add a Business line!

What do you like best? The phone line is easy to set up and pairs great with my exist personal phone to separate business from personal all on the same device What do you dislike? Occasionally with our companies intranet I need to update my apps and reset permission to make sure everything runs smoothly What problems are you solving with the product? What benefits have you realized? Allows me to combine business and personal all on one device and create a professional ...

Communicate with the clients easily

What do you like best? Convenience to communicate with the clients What do you dislike? static or hissing noises or sometimes being unclear Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Convenience to communicate with the clients

Excellent phone service at a great price

What do you like best? Dialpad is great at what it does. It allows us to connect with our customers regardless if we are in the office or on the road. The fact that it uses an A.I. to transcribe the conversations in real time is pretty good as well. That way I feel comfortable speaking to out customers without the worry of having to remember the conversation or having to write anything down as I speak when on the road. What do you dislike? We have been using Dialpad for almost 3 ...