Desk360 Reviews in June 2026: User Ratings, Pros & Cons

"Very comprehensive software solution. Very responsive customer support."

What do you like best about Desk360? Integration capabilities and the customer support provided. What do you dislike about Desk360? Not much really. There are too many competitors in the field though. Recommendations to others considering Desk360: This product is highly recommended. What problems is Desk360 solving and how is that benefiting you? Customer support.

"Lifesaver tool for customer happiness"

What do you like best about Desk360? I can manage hundreds of daily tickets easily, thanks to Desk360. It is pretty available for team cooperation and increases our speed of returning tickets significantly. Also, it is pretty cheaper for early-stage startups. What do you dislike about Desk360? The features provided to manage social media accounts with different roles can be added. DM's from social media could be also easier to manage. I think that teams gonna fix all of them Recommendations ...

"Geliştirilmesi gereken alanlar var"

What do you like best about Desk360? I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS What do you dislike about Desk360? C2C MARKETERS SHOULD ALSO BE ADDED. OMNICHANEL REMAINERS NEED IMPROVEMENT Recommendations to others considering Desk360: The system should be shaped according to all e-commerce usage and include every need. Otherwise, I have to use a new program for every need. What problems is Desk360 solving and how is that benefiting you? Being able to receive customer ...

"very simple and fast"

What do you like best about Desk360? user interface is very easy to use and simple What do you dislike about Desk360? some modules need improvement eg calendar What problems is Desk360 solving and how is that benefiting you? sorting and evaluating customer requests

"Best multichannel support platform."

What do you like best about Desk360? It is very nice to manage multiple products from a single screen. Instant feedback from within our mobile application provides a great experience for our customers. What do you dislike about Desk360? It is a product open to development. Doesn't have a feature that doesn't meet our needs. Recommendations to others considering Desk360: You can manage all support requests in one place. What problems is Desk360 solving and how is that benefiting you? We ...

"a fast and practical product, constantly improving"

What do you like best about Desk360? The user interfaces are very useful. We quickly set up and started monitoring all our social media accounts. What do you dislike about Desk360? No feature was complex to use for us.... What problems is Desk360 solving and how is that benefiting you? We can quickly resolve the comments that we cannot follow on all social media.

"Growth Manager"

What do you like best about Desk360? MC Excel, desk 360 upsides because makes more connectivity. What do you dislike about Desk360? It works slower, there is no more upsides. What problems is Desk360 solving and how is that benefiting you? It is helpful about automated report sources.

"Geliştirilmesi gereken alanlar var"

What do you like best about Desk360? I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS What do you dislike about Desk360? C2C MARKETERS SHOULD ALSO BE ADDED. OMNICHANEL REMAINERS NEED IMPROVEMENT Recommendations to others considering Desk360: The system should be shaped according to all e-commerce usage and include every need. Otherwise, I have to use a new program for every need. What problems is Desk360 solving and how is that benefiting you? Being able to receive customer ...

"It really helps me to check and follow all the report tickets in an efficient way."

What do you like best about Desk360? I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. What do you dislike about Desk360? I wish once a user ...

"It was understandable regarding user experience."

What do you like best about Desk360? Automatizing everything concerning social media tools What do you dislike about Desk360? No, I do not have any negative thoughts. What problems is Desk360 solving and how is that benefiting you? Managing all the social media channels from one portal has been very useful for us.