DataGrail Reviews in May 2025: User Ratings, Pros & Cons

"Overall, the experience is pretty good"

What do you like best about DataGrail? I like how it is easy to operate the system: deletion or sending the data to the customer. Also, the Datagrail team is very helpful and fast to respond!

"Data Privacy made Simple"

What do you like best about DataGrail? - Easy integrations with systems - Great customer support

"The DataGrail Team and Product are AMAZING!"

What do you like best about DataGrail? The best part of DataGrail is the team. From our customer success manager, Patrick, to the support team, we always feel supported. Whenever we reach out for assistance, we usually get a response within a few hours! Our privacy program is also relatively new, and our privacy team consists of two people! As you can imagine, we need to use our time and products efficiently. DataGrail has been integral to us, especially for privacy requests. We have set up ...

"Exceptional product, exceptional customer support"

What do you like best about DataGrail? The DataGrail interface is easy to use and makes privacy compliance as simple as possible. DSARs were an intimidating prospect but now that they're operationalized in the platform, we feel well positioned to respond to them appropriately. We've also been extremely pleased with the level of support we receive - from weekly standups to internal trainings and working sessions, Patrick is a godsend!

"Great information and easy to setup"

What do you like best about DataGrail? DataGrail is incredibly easy to set up and get started. They integrate with a wide variety of applications so we can get the most out of the data mapping solution.

"Focused product, easy implementation"

What do you like best about DataGrail? DataGrail is really focused on solving the data subject access request (DSAR) challenge and consent management solutions. For most of the other vendors we considered, the DSAR service was just part of a large suite of solutions, and consequently, those people spent more time pitching us on the upsell to the kitchen sink. DataGrail stayed focused on what we came to them for, they were super responsive during the sales process (surprisingly some vendors ...

"Great company to work with. Awesome product!"

What do you like best about DataGrail? The product is clean, straightforward, and easy to use. What do you dislike about DataGrail?

"Good tool"

What do you like best about DataGrail? The fact that the support team was "hands on" and that the development team was receptive to sugggestions and worked continuously to improve the tool. Very good relation with the Customer Success Manager as well.

"Good tool"

What do you like best about DataGrail? The fact that the support team was "hands on" and that the development team was receptive to sugggestions and worked continuously to improve the tool. Very good relation with the Customer Success Manager as well.

"Easy to implement & integrate !"

What do you like best about DataGrail? They had existing integrations with MOST of the big ecomm systems already. It was easy to get it up and running very quickly.