How does cyberhoot handle automated follow-ups?

Head of Product

**Short version:** CyberHoot's automated follow-up feature sends reminders to help keep your team on track with training completion. **Background context:** In many organizations, training programs fall behind due to busy schedules or lack of motivation. Automated follow-ups are important in reminding employees about their training commitments, especially in cybersecurity where knowledge retention matters. **How it actually works:** When you set up a training program through CyberHoot, you can configure the automated follow-up email feature to remind team members about pending training tasks. For example, if team members haven't completed a scheduled training session, CyberHoot can send them an email reminder a few days after the original deadline. You can customize the content of these emails to include additional resources or motivational language to encourage participation. This feature helps minimize training being overlooked and provides an easy way to track who has completed the training versus those who have not. It can also be set up to remind users about quizzes they have not yet attempted. **Who this fits and who it doesn't:** This feature is ideal for organizations that struggle with training completion rates or have members who need additional reminders to stay engaged. However, if your team manages training well, the automated follow-ups might feel unnecessary. **Trade-offs and honest caveats:** While automated follow-ups can improve completion rates, reminders can become spammy if overused. Too many reminders lead to disengagement. Balance is important for maintaining motivation. **Closing practical advice:** When setting up your training program, determine the appropriate frequency for follow-up emails, spacing them far enough apart to remain effective without being overwhelming.