Cvent Reviews in July 2026: User Ratings, Pros & Cons

CVENT has saved us time and integrated our operations

What do you like best? We are a multi-client firm with event and communication needs that go from very simple to very complex. After reviewing 7 different platforms over six months, CVENT was the only one platform that could deliver on the complex event setups. The best features are that we now have the ability to integrate events, communication, web platform, CE tracking and membership information all into one system. We now utilize CVENT not just for event management, but for ...

An integrated event management tool that makes my life easier!

What do you like best? I love how all of the tools interact seamlessly. I use the event management tool for my event website and online registration. I also use OnArrival which provides a fast, elegant check-in experience for my attendees. I use the lead tracking program and SocialWall. It is a complete package and it all works so well together. What do you dislike? The web and registration content builders are a bit complex unless you use them often. That said, help is only a phone ...

Cvent - A Review

What do you like best? Cvent has a lot of different options and feature available. This availability makes it so that we only need to use this one program for all of our needs, instead of many different programs. Cvent certainly tries to be sensitive to it's clients needs. What do you dislike? Customer service. We call Cvent a lot with questions or requests, and although they are helpful some of the time, there are too many times where they do not know what they are talking about, or ...

Cvent is an amazing tool

What do you like best? My favorite part is honestly the people. They partner with me to help me meet my goals, and connect me with other planners to share best practices not just on technology, but on running a department as well. The help desk has raised the bar for me. They are the best help desk on the planet with thoroughly trained people who clearly have used the products, not just been taught how to read out of a manual. If they product doesn't do exactly what I'm looking for, ...

Great sales team but no post sale support

We have been using Cvent for event web hosting and management on the day checkin.Like any company we had several tech questions. Day to day tech support is great. For private domain management or anything else expect long delays orNo response from their Indian based outsourced team. WeTried to contact our assigned UK based account manager or customer service and found them to be all USA based after we signed the contract and unwilling to help. Response times areMore than 48 hours. Once they ...

A Must for Us!

What do you like best? My favorite parts about Cvent are that it allows you to automatize so many aspects that would typically be done manually. We have the ability to automatically send alerts when a change (ie someone registers, someone cancels occurs, we can create live reports/feeds for those who need access to live data. Additionally, so much of the information we choose to collect is customizable as well as the visual aspect of the registration website. Customer service is top ...

Cvent makes Events Easier

What do you like best? I like it is easy to get people registered and it is easy to put events together. At our company we do about 100 events a year and with Cvent we can use a template to create websites for them. The customer service is also amazing and very helpful. Every time I've had a problem I was able to get consistent answers. The RFP options are also amazingly helpful. It is so easy to find a hotel and negotiate with them. I have found that when you use the RFP function you ...

So Much Less Stress!

What do you like best? The ease of use to making an event registration page! What do you dislike? The website sometimes can be kind of clunky. Recommendations to others considering the product If you want/need a company who is going to go more than just the extra mile to make sure you get everything implemented the way you want it to be, CVENT is for you. The professionalism of their employees is outstanding. The ability to cater a product such as CVENT's event management tool to ...

A soultion you really need to consider ....

What do you like best? The ease of creating events, the ability to customize each event, and most important, their customer service staff. The support staff is quick to respond no matter how you contact them, via phone, chat, or opening a new case. I like that they include links to documentation which references the solution to your support call. What do you dislike? I would not use the term dislike in reference to the Cvent product. Cvent staff are very positive when recommending ...

CVent for the win!

What do you like best? We use CVent for market research purposes. It's been four years now and it is the first budget decision I make when planning for the upcoming year. It has been a substantial revenue generator for my agency as we use it on behalf of clients who are looking to conduct various types of brand research. The platform is awesome - super intuitive, flexible, and really has everything we need built in. My favorite thing about CVent is the customer support, however. Whenever ...