Convin Reviews in June 2026: User Ratings, Pros & Cons

"Awesome experience using the tool very helpful and easy to navigate"

What do you like best about Convin.ai? easy access of data and audit support, makes audit work easier to score and share feedback. Its a new tool for me but its very helpful too download report and understand in deepth about the agent performance. What do you dislike about Convin.ai? It gets stuck sometimes due to which we are unable to download the required data and we have to be in constant touch with the convin team to get the resolution which is time-consuming. What problems is ...

"Excellent tool for the email process."

What do you like best about Convin.ai? The best thing about convin, is of the AI tool feature, this enables an agent to have an overview of his performance. It also, enables us to improve ourselves in the fields we need to. What do you dislike about Convin.ai? Well not a demerit point, but yeah want some more features to be added in this convin application. What problems is Convin.ai solving and how is that benefiting you? It is enabling us to improve our quality score, by highlighting us ...

"Convin generates deep impactful insights on business"

What do you like best about Convin.ai? convin eases the use of auditing at least by half 50% and also does AI auditing for the users and it is a user-friendly tool. What do you dislike about Convin.ai? sometimes it has login and loading issues accuracy sometimes varying What problems is Convin.ai solving and how is that benefiting you? it will reduce the time taken by auditors and does the manual work by employing AI which is cost and time saving according to me

"Using Convin for quite a few months for Automated Call Audits and Business Insights"

What do you like best about Convin.ai? 100% Call audits done, no manual intervention required, lot of business insights , wonderful tool What do you dislike about Convin.ai? Need to up the accuracy level matching manual audits What problems is Convin.ai solving and how is that benefiting you? Helping me reduce manual intervention and use QA strenth in other analytical work, 100 % call audits with detailed areas of improvement

"Excellent features and smoothly working AI Tools"

What do you like best about Convin.ai? Call playing features Call marking option Easily find the audited data from tool What do you dislike about Convin.ai? Some time we are unable to find the listed ticket call What problems is Convin.ai solving and how is that benefiting you? We can audit calls better and more effectively with help of AI

"Good auditing tool."

What do you like best about Convin.ai? Calls and dispositions are updated in one tool. Also, the bifucation is good and have divided with sub LOB's. What do you dislike about Convin.ai? Not all calls get uploaded and auto updates. What problems is Convin.ai solving and how is that benefiting you? Convin has made it easier for audits. It has call recordings and also the call tagging. It helps to reduce time in audits.

"Making Manual and Automated Audits Easy"

What do you like best about Convin.ai? As an auditor, while auditing a call, you need to listen to the whole call and fill up the audit form, convin gives you a great User experience where on a single screen, an auditor can listen to the call and fill out the audit form. Also, AI auditing is being helpful by auditing 100% of the calls. What do you dislike about Convin.ai? Sometimes it gets challenging to find a call on convin but support team always assists and helps to resolve the ...

"Its a AI auditing tool which will help to audit in a effective way."

What do you like best about Convin.ai? Convin is AI auditing tool which is helpfull for auditing more acurately. The data will be uploaded automatically. What do you dislike about Convin.ai? The auditing phase is not user friendly. What problems is Convin.ai solving and how is that benefiting you? Convin is uploading the data automatcally which is very helpfull.

"One of the best tools available in the Market"

What do you like best about Convin.ai? The transcript option of convin is best. What do you dislike about Convin.ai? Again transcript because every single word cannot be added in convin because as a domestic call centre we have Hindi calls. What problems is Convin.ai solving and how is that benefiting you? Using for calls auditing and transcript saves our time while doing audits.

"One of the best tools available in the Market"

What do you like best about Convin.ai? The transcript option of convin is best. What do you dislike about Convin.ai? Again transcript because every single word cannot be added in convin because as a domestic call centre we have Hindi calls. What problems is Convin.ai solving and how is that benefiting you? Using for calls auditing and transcript saves our time while doing audits.