Convin Reviews in June 2026: User Ratings, Pros & Cons

"Convin's interface is crafted to be user-friendly and effective for users of all backgrounds."

What do you like best about Convin.ai? The graphical insights tracker offers a clear overview of parameter evolution over time. What do you dislike about Convin.ai? Occasionally, I've noticed a slight delay in the search function's speed. However, these minor issues aside, I'm generally satisfied with the platform. What problems is Convin.ai solving and how is that benefiting you? As a member of the product marketing and sales enablement team, Convin plays a crucial role in our success

"Convin assists me in using real-life scenarios for coaching"

What do you like best about Convin.ai? With AI functionality, Convin can detect specific key words/phrases, making self and peer analysis more efficient. I really enjoy how I can modify the speed of the call and add remarks when I review it. I track my talk-to-listen ratio, which is an important indicator for me. So far, I've enjoyed my time with Convin! Convin not just provide an amazing dashboards but also Convin's AI score corresponds well with our manual audit processes, demonstrating ...

"Cutting edge AI tech used for call auditing"

What do you like best about Convin.ai? Convin uses AI for the call auditing, which will decrease human effort and human errors while we are doing the quality audits, and the tool is easy to use. The convin team has helped us implement and integrate the convin system to our CRM and telephony which helped us increase the features. What do you dislike about Convin.ai? Customer support can be increased and needs to be 24x7 since the tool has glitches sometime. What problems is Convin.ai solving ...

"Reliable, Responsive and Highly Recommended for Contact centers"

What do you like best about Convin.ai? Convin is the back bone for our sales processes which is very easy to use and we also give the customer support using our tool, the way the team has implemented it is very canonical with our CRM and it has improved our data fetching features that enabled us to draw valuable insights What do you dislike about Convin.ai? We really as of now do not have any dislikes about the tool, since its been a wonderful journey and the teams frequency alligned with ...

"Convin helps us get win behavior analysis"

What do you like best about Convin.ai? connin.ai is amazing tool for call auditing. This is best in the market because of its ease of use and also the vast amount of features they provide through their dashboard makes my team work exceptionlly east. This tool was very easy to integrate with our regular system. What do you dislike about Convin.ai? Initial cost of implemntation might look high sometimes, but from my perspective it is completely worth it What problems is Convin.ai solving and ...

"Convin is very useful to me"

What do you like best about Convin.ai? very easy to use and the best artificial intelligence. The ability to accelerate video while maintaining recording quality. Excellent tool for tracking calls and assessing results and how the call went. I'm using it for training purposes, seeing coworkers' calls and how they helped clients succeed. I like how I can learn from the content of a conversation without participating in it. If I'm otherwise occupied, I can listen to a meeting recording later, ...

"Through sentiment analysis Convin can gauge the customers satisfaction and intent"

What do you like best about Convin.ai? Easy to use and it has a lot of different machine learning ability of convin helps us understand the customer intent and it gives us the lead score which shows hot, warm and cold leads and the customer support process is being helped a lot by AI analysing the customer intent. What do you dislike about Convin.ai? The Convin tool is complex to use and not as easy to use. It has a lot of integration-level tasks that are to be done, which are very easy to ...

"Time saving tool that automates the call auditing"

What do you like best about Convin.ai? Very useful tool which is easy to use and it will help us give the customer support which is also very handy to implement this tool automated all the manual work which I had and made me fell in love with the work i have done! What do you dislike about Convin.ai? Sometime the tool is hard to integrate with the other softwares and can be daunting in the first but convin support team has helped me over come this issue. They have given us customized ...

"Helps our team maintain regulatory standards in call auditing"

What do you like best about Convin.ai? Convin is a very easy-to-use tool that helps us convey and address our clients the needs.The AI and ML algorithms will help us understand the clients motivation and also helps us understand if it is a potential leed or not. It is very easy to implement and also the integration with various tool is possible here with salesforce ameyo and ozonetel. What do you dislike about Convin.ai? Customer support team should be available in the weekends more ...

"Convin adapts and learns and improves over time"

What do you like best about Convin.ai? Convin digs the data, which is the gold mine in 21st century, It can analyse and improve the call conversations, which is very easy to use and helps us give customer support Also, the frequency of us using convin is very high; it's almost a day-to-day usage tool which we can easily implement with our CRM What do you dislike about Convin.ai? Convin needs to improve on the optimization part of the tool, the tool needs to be updated and refreshed when the ...