Convin Reviews in May 2025: User Ratings, Pros & Cons

"Replacing Manual Auditing with an Automation"

What do you like best about Convin.ai? The idea of automated auditing is the most i like about convin, It has replaced all my gsheet, gform work into the audotmation. The sofware is easy to use and easyily implemented What do you dislike about Convin.ai? Sometimes the User manager on the dashboard takes time to load, this created time lags to create any user on Convin. What problems is Convin.ai solving and how is that benefiting you? It is benefiting me with the daily automated reports, AI ...

"Comprehensive yet user-friendly solution for Quality Assurance"

What do you like best about Convin.ai? One of the best things about Convin is how they handle historical call recordings. They provide training themselves, making the process easier for us and reducing manual work. What do you dislike about Convin.ai? I don't have anything yet to report. I have been using the software for more than a year. What problems is Convin.ai solving and how is that benefiting you? I use Convin to capture and record sales calls. This helps me analyse my performance ...

"Convin is very simple tool to use"

What do you like best about Convin.ai? I have been using this platform from last 11 months, my exeperince with this tool is good so far, i get regular feedback of my call audits which really helps me to improve my pitch on a call. What do you dislike about Convin.ai? this tool is getiing better with time, i dont have anything to write on dislikes. What problems is Convin.ai solving and how is that benefiting you? convin is giving call score and feedback on call audits, which is helping us ...

"Provides immediate insights Of our Calls"

What do you like best about Convin.ai? Convin provides us with immediate insights into what a rep is doing and what a rep is not doing, where he or she is making mistakes, and where there is opportunity for improvement! What do you dislike about Convin.ai? Sometimes get Delay in call audit and feedback notification What problems is Convin.ai solving and how is that benefiting you? Insights Provided By convin help us with opportunity for improvement!

"User Friendly tool for Recording, Analytics and more......"

What do you like best about Convin.ai? Convin.ai best part is it's transcription. The calls are recorded, I can go back and evaluate them more readily. It also helps me with my work. The AI voice accuracy conversion to transcript has impressed me which has significantly reduces my workload. What do you dislike about Convin.ai? One thing that hampered my work was the transcripts themselves, sometimes it takes times to generate and sometime it never generates. What problems is Convin.ai ...

"Convin plays a role to improving the sales pitch"

What do you like best about Convin.ai? We can easily access every one of the capabilities of Convin because of its user-friendly UI. What do you dislike about Convin.ai? I havent come accross any problem yet, my managers help me in case of doubts. What problems is Convin.ai solving and how is that benefiting you? We can easily find possibilities to boost the success of our customer service representatives thanks to Convin.

"Convin provides in-depth look at Call flow and Customer Engagement"

What do you like best about Convin.ai? We can review every customer encounter using Convin, which is the best feature for our business. This has made it possible for us to improve our SOPs and business models in order to better meet the demands of our clients today, in addition to coaching and developing our agents. What do you dislike about Convin.ai? Although the system achieves the highest level of accuracy, the delay in transferring the calls restricts our capacity to utilize all of its ...

"My daily routine now includes using Convin"

What do you like best about Convin.ai? Convin has shown to be a helpful addition to our everyday job by identifying faulty samples with ease. It has greatly decreased the amount of manual labor with the feature of AI Audits and moments feature which is necessary for sample selection. What do you dislike about Convin.ai? When using multiple tabs It hangs sometime. And takes time What problems is Convin.ai solving and how is that benefiting you? It helps a lot to know the quality of work what ...

"convin is very Good to check my all call"

What do you like best about Convin.ai? When ever i want to listen my call its help me a lot. I've been using Convin for a while now, and I must say that it's quite simple to use. The customer service is excellent, and I now use Convin dashboards on a daily basis. It has an astounding number of features! What do you dislike about Convin.ai? I am ok with all the features and the options so I havent dislike any think. What problems is Convin.ai solving and how is that benefiting you? Earlier, ...

"Convin.ai to Improve your performance."

What do you like best about Convin.ai? This tool is very simple to use, If something requires troubleshooting, it is done quickly, and their team guide us very nicely. What do you dislike about Convin.ai? I am happy with this product abhi tak, i will edit this if i will face any issues. What problems is Convin.ai solving and how is that benefiting you? Convin offers interactive dashboards to help me with my assessment.