Cloudways Reviews in June 2026: User Ratings, Pros & Cons

Next level Wordpress hosting

Great service and great customer support.

Very Great!

Date of experience: May 10, 2024

Best service and live help in the…

Best service and live help in the industry.

Amazing Support and Lightning-Fast Service!

I recently had a server issue with Cloudways that I needed urgent help with. Thankfully, Javiria from their technical support team came to the rescue! Not only did she fix the problem in just a few minutes, but she was also incredibly polite, patient, and helpful throughout the process. It's rare to find customer service that's this efficient and friendly. Cloudways has really set the bar high with their support, and I couldn't be happier with the experience. If you're looking for a ...

Fantastic customer service.

Ali Raza was amazingly helpful in giving a week long extension to our billing period. Superb service from Cloudways as usual.

Quick and helpful response

I contacted late night to get the vertical scaling restriction removed - and got quick support.

Service and training tips above and beyond

Perfect. I don't know how to thank all of you for your help these last few weeks. I felt taken care of. A few of you have gone way above and beyond on service... it has been truly outstanding customer service. I work primarily in Mountain time in the afternoons to evening, Bilal, Hamza, Syed and Shilpa kept answering my questions assisting me but giving me tools to help myself. I went from no site, multisite to single site and they were right there with me. My three applications are ...

Amazing support

Cloudways has great infrastructure and UI, and for amazing value compared to competitors! What wowed me was the support. Ali and Hamza both gave me very, very quick support and solved my issues within minutes, and were even willing to explain to me how to prevent such issues in the future. This is by far the best hosting service I've worked with, and I have years of experience with five such companies.

Always there to look out for their users!

I've been using Cloudways for my small web agency for years and couldn't be happier with both their product as well as their technical support. Just today, I was having a small hiccup when migrating a site, but I knew that if I reached out to their help desk they'd get it all sorted out right away. Brijesh took a quick look, found the issue, and immediately corrected it so the migration went through flawlessly. This level of help and support is unmatched. Thanks Brijesh and thanks Cloudways!

Cloudways technical support is really…

Cloudways technical support is really exceptional. Especially Nasiha is really friendly and gives her best to help you with your problems. Thank you very much for that!