9.8
SpotScore
Cloudways Reviews in September 2026: User Ratings, Pros & Cons
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Cloudways Reviews & Ratings
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Spotsaas Editor’s POV
Cloudways' support team receives consistent praise in reviews, with customers noting quick issue resolution and detailed technical explanations. However, verify during your demo that support response times match your business hours—the team is based in Pakistan and may have timezone delays for US/EU users. Ask specifically about SLA guarantees for critical ...Read more
Cloudways pros and cons
Consistently exceptional support team with prompt and knowledgeable assistance.
Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.
Limited usability for users who require advanced customizations without extensive technical knowledge.
Dependency on staying updated to prevent compatibility issues with the platform's evolving features.
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Showing 131-140 out of 1843
RD
Renan de Paula
08/21/24
I’ve been a CExceptional Support from Angel at Cloudwaysloudways customer for a…
I’ve been a Cloudways customer for a while now, and I have to say that my recent experience with their support, specifically with Angel, was by far the best I’ve ever had. Angel went above and beyond to solve a complex issue I was facing, showing incredible patience, professionalism, and dedication throughout the entire process. He didn't just help me fix the problem; he provided the best support experience I’ve ever had with Cloudways. If every support agent were like Angel, the world of ...
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JS
John Saward
08/20/24
I have been using Cloudways for over 6 years.
I have been using Cloudways for the majority of my client work since 2018. I am a Drupal and Backdrop CMS Developer. In the last 25 years I've used various hosting and server management services and Cloudways remains my choice for at least 3 reasons: 1. The interface for managing servers and applications is clean and uncluttered and has a logical structure that makes sense to me. 2. Support services are friendly and knowledgable. When front support staff cannot solve an issue there are ...
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L
Lims
08/10/24
Great support experience
Date of experience: August 10, 2024
J
Julia
08/10/24
Website Restore
My issue was somewhat complex but the engineer Hamza was excellent at resolving my issue. He was patient, courteous, and diligent in restoring my website.
PR
pathum rodrigo
08/10/24
A huge shoutout to Ali Raza
A huge shoutout to Ali Raza. I was facing a billing issue on a weekend (banking holiday) that was threatening significant downtime. Within minutes of contacting support, Ali was on the case. His quick thinking and expertise were instrumental in resolving the problem efficiently.
PW
Patrick Wide
08/10/24
To the point
Date of experience: August 10, 2024
IB
Ich Bins
08/10/24
Great Performance and great Support
I am already since 2017 customer from Cloudways and I have to say, that I still dont know any better hosting company. With the 24h support chat you find always help and the service itself is very flexible.
TJ
Tech Javaid
08/10/24
Quick support
Quick support, easy integrations and lovely user interface
B
Br
08/10/24
Ali helped me in minutes
Besides all the other good things about using Cloudways for hosting, the support is just amazing, especially the Live Chat! Ali Raza was super responsive and helped me in minutes to fix the issue I had. This was always the case with their support for the many requests I had in the past, so thank you so much Ali and all his team mates for always being there to help!
GA
GODSWILL AGOBIE
08/09/24
Cloudways is really a great platform
Cloudways is really a great platform. I am relatively new here but it's all green as far as I can say.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].