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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in May 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 281-290 out of 1297

PJ

Pipe J

03/14/23

4 out of 5

"Revisión Andrés Juvinao"

What do you like best about CloudTalk? La simplicidad de la app, muy fácil de utilizar, didactica y en ocasiones no requiere tanto internet, lo cual me ayuda en mis inestabilidades de mi internet. De igual forma, el soporte es muy amigable y siempre toman nuestras peticiones.

YM

Yohana M

03/08/23

3.5 out of 5

"Intermittencies and from different places they always blame the internet or the cache"

What do you like best about CloudTalk? It is easy to receive calls and save the histories, allows to sync the data with hubspot What do you dislike about CloudTalk?

VG

Valeria G

03/06/23

5 out of 5

"Buena y rapida."

What do you like best about CloudTalk? Que me ayuda a comunicarme de forma rapida. What do you dislike about CloudTalk?

LP

Laura P

03/06/23

5 out of 5

"Cloudtalk App review"

What do you like best about CloudTalk? It's simple to use the app and has good options to manager or the call groups. What do you dislike about CloudTalk?

AC

Andres C

03/06/23

4.5 out of 5

"Experiencia usando CloudTalk"

What do you like best about CloudTalk? Permite gestionar múltiples llamadas al mismo tiempo, lo cual, es una excelente herramienta para brindar soporte teléfonico en nuestra compañia y mantener a nuestros usuarios acompañados en sus inquietuds.

PP

Paula P

03/06/23

4 out of 5

"Buena experiencia en resolución de problemas"

What do you like best about CloudTalk? Me gusta que puedo apoyar a mis compañeros escuchando sus llamadas, me gusta que tiene herramientas para medir mejor las llamadas entrantes y la cobertura.

PP

Paula P

03/06/23

4 out of 5

"Buena experiencia en resolución de problemas"

What do you like best about CloudTalk? Me gusta que puedo apoyar a mis compañeros escuchando sus llamadas, me gusta que tiene herramientas para medir mejor las llamadas entrantes y la cobertura.

LM

Lancey M

03/04/23

5 out of 5

"Cloud Talk Global Efficiency"

What do you like best about CloudTalk? The fact it picks up any location in the world and the reception is amazing. I f you have a good mic with noise cancelling you can literally have a meeting in any location.

KF

karima fasya f

03/02/23

5 out of 5

"It's great to use CloudTalk"

What do you like best about CloudTalk? I have tried to make calls to various countries, and it's easy to connect, And there is a time of the country we made called, it's great and efficient.

NM

Nicolas M

03/01/23

4.5 out of 5

"Simple but powerful"

What do you like best about CloudTalk? The friendly interface and the pretty short learning curve. Getting CloudTalk ready to roll was a joy coming from a more complex system. Just sign in, and you'll realize that everything is very intuitive.