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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in May 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 271-280 out of 1297

MR

María Rosa S

04/17/23

3 out of 5

"Not at all"

What do you like best about CloudTalk? The best is you can call anyone by business work without having your own number. It's easy to use and don't need to spend so much time to understand how to start with it.

AU

Anonymous User

04/17/23

3 out of 5

"Good tools to communicate worldwide"

What do you like best about CloudTalk? You're writing the time zone before we call -> good to know which time it is when we call a customer in his country. We can listen our call.

AU

Anonymous User

04/17/23

3 out of 5

"Good tools to communicate worldwide"

What do you like best about CloudTalk? You're writing the time zone before we call -> good to know which time it is when we call a customer in his country. We can listen our call.

AU

Anonymous User

04/17/23

2.5 out of 5

"It works ok but the integrations aren't great"

What do you like best about CloudTalk? It's simple enough to use once there are integrations that work What do you dislike about CloudTalk?

BA

Benjamin A

03/30/23

4.5 out of 5

"Very good connection and fair tools"

What do you like best about CloudTalk? It has everything you need for a call, notes, information on the screen, different options, labels, and at the end a small survey, very good

AU

Anonymous User

03/24/23

5 out of 5

"Smooth experience"

What do you like best about CloudTalk? I really like that CloudTalk is connected to Hubspot and that the calls are automatically registered on the CRM. What do you dislike about CloudTalk?

AC

April C

03/16/23

4.5 out of 5

"My cloud talk reveiew"

What do you like best about CloudTalk? My experience with cloud talk has been great. I have experienced no glitches since I have been using it. It does rely heavily on the internet though so the slightest disruption will disrupt a call.

YC

Yosafat C

03/16/23

4 out of 5

"Very good for calls, but it should be better for sms"

What do you like best about CloudTalk? The best part of Cloudtalk is regarding the calls; since there are many tools, flows, and rules for inbound calls works very helpful!

YC

Yosafat C

03/16/23

4 out of 5

"Very good for calls, but it should be better for sms"

What do you like best about CloudTalk? The best part of Cloudtalk is regarding the calls; since there are many tools, flows, and rules for inbound calls works very helpful!

PJ

Pipe J

03/14/23

4 out of 5

"Revisión Andrés Juvinao"

What do you like best about CloudTalk? La simplicidad de la app, muy fácil de utilizar, didactica y en ocasiones no requiere tanto internet, lo cual me ayuda en mis inestabilidades de mi internet. De igual forma, el soporte es muy amigable y siempre toman nuestras peticiones.