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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 11-20 out of 1369

CE

casmir egemasi

01/04/26

5 out of 5

“CloudTalk has been great so far

“CloudTalk has been great so far — the signup process was fast and easy, and the service is reliable and user-friendly. I like how quickly I was able to get set up and start making calls. The interface is intuitive and it feels like a solid solution for small business phone needs.”

PS

Peter Sandor

01/02/26

5 out of 5

Simple to use

Simple to use, good for cold calling, fast costumer service solved my problems quite fast.Also love the AI helper agent.

L

Lorenzo Paglia

12/27/25

5 out of 5

Great app

Great customer support - easy to use and efficient

A

A.M

12/19/25

5 out of 5

Its was fast and efficient from the…

Its was fast and efficient from the very beggining!From the first person, that listened to my needs, to the sales guy, that has been with me all along the way, to the people that have been arraging the portabilities.I'm still new to the tool, so I can't talk much about it, but the customer experience was just perfect.

FS

Farhan Saeed

12/19/25

5 out of 5

Easy to get signup for a free trial and…

Easy to get signup for a free trial and a free trial for new comer is a lot I am enjoying it a lot and will shift to the paid plan as well.

BC

Brian Cabral

12/18/25

5 out of 5

Simple, and user friendly

Fire, so I spent a good amount of time looking for a service to get an ON province area code for work, sales job. Either way, it was between CloudTalk and another top one, the ones in the middle were not as simple to get onboard, or lacked features, and the other top one would make you get three licenses, meaning three plans to start. More of a bigger business model, anyway ClouldTalk, allows to just get one licensed number for small business, or personal. And although you'll get a lot of ...

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MA

Metaprise AI

12/17/25

5 out of 5

Intuitive and user friendly

Easy to use and dependable. Intuitive and user friendly. The onboarding and CSM staff is excellent! Highly Recommended!

H

Hamza

12/16/25

5 out of 5

Amazing service

Amazing service, customer care and straight forward KYC, thanks Nicholas for the assistance.

S

SomitraSR

12/11/25

5 out of 5

Reliable, easy to use, and perfect for scaling support

CloudTalk has been one of the smoothest tools we’ve added to our workflow. The setup was quick, call quality has been consistently solid, and the dashboard makes it easy to track everything in real time. Their support team is responsive and actually listens when you need help. If you’re looking for a dependable cloud calling solution that scales with your business, this is a great choice.

SJ

Sultan Jeddi

12/10/25

5 out of 5

Excellent and easy to use

Cloud talk is working excellent so far. Very straightforward to use and helpful for us to reach out to people!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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